Lead Study Moderator

Description
The Lead Study Moderator anchors on-site execution for in-person user research and data collection studies. This role owns daily session flow across the site - directing moderators, managing the participant pipeline, resolving live issues with prototype hardware, and serving as the single point of accountability for protocol adherence and data integrity. The Lead Study Moderator is a working supervisor: actively moderating sessions while overseeing throughput, quality, and team coordination across shifts.
On-site oversight of moderated study execution, including session pacing, protocol adherence, and quality control across multiple concurrent moderators
Direct moderation of in-person sessions when required, including ICF administration, participant guidance, and data capture
Real-time troubleshooting of prototype hardware, with judgment on when to escalate vs. resolve in-session
Participant pipeline management - scheduling, attendance tracking, no-show recovery, and same-day adjustments to maintain throughput
Strong operational discipline, discretion handling confidential hardware and participant data, and clear written/verbal communication with research and engineering stakeholders
Prior experience leading or coordinating field research, usability, or human factors studies
Background in human factors, ergonomics, or applied research operations
Comfort interfacing directly with cross-functional engineering and research partners
Additional Skills & Qualifications
Demonstrated ability to direct small on-site teams in fast-paced, evolving study environments
Sound judgment under ambiguity - able to make trade-off decisions on session flow, participant handling, and equipment issues without waiting for offsite direction
Calm, professional presence with participants and stakeholders; sets the tone for the moderator team
Adaptable to shifting priorities, last-minute protocol changes, and dynamic daily schedules
Job Type & Location
This is a Contract position based out of Glendale, CA.
Pay and Benefits
The pay range for this position is $40.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Glendale,CA.
Application Deadline
This position is anticipated to close on Jun 5, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.