CCWIS Business analyst

Senior Business Analyst # of Positions 1
Desired Career Level Advanced Education Level Bachelors
Contract Start Date 4/1/2026 ASAP Contract End Date 9/30/2026
Project Name Intake Enhancement Requesting Agency MS Dept of Child Protection
Services
Work Location Remote
Remote Option Yes, 100% remote
2. Position Information
Shift Start Time 8:00 AM Shift End Time 5:00 PM
Schedule Required Mon - Fri Other (Please specify) Enter text here
Hours per Week 40 Overtime? Overtime Not
Required Answer “yes” even if OT will be rare.
On-Call Required No On-Call Details Enter text here
Expenses Reimbursed No Travel No Travel Frequency Not Required
Criminal Background Check/Drug Screen Requirement Waive Background Check/Drug Screen
If “other” please explain Enter text here
3. Position Description and Job Skill Set
Description of the job functions the contractor will be expected to perform.
The Mississippi Department of Child Protective Services seeks a Senior Business Analyst to support a proof-of-
concept demonstration using natural language processing and other machine learning methods to improve the intake
process. This work is critical to demonstrate the potential of the latest technology to improve the lives of children at risk.
The Senior Business Analyst (SBA) will play a key role in realizing strategic initiatives for the State by optimizing
workflows, partnering with customers at all levels of the organization, and collaborating with technical resources to
develop tools and methods that improve the intake process. The SBA must possess excellent communication skills, a
proven record of delivering meaningful results, and the ability to work in an Agile environment. Furthermore, the SBA
should be familiar with the data systems commonly used by Child Protective Services.
Key Responsibilities
• Ensure the Objectives of the Project are Satisfied
o The SBA will ensure the State’s objectives of protecting children and reducing the use of State resources are
maintained throughout the proof-of-concept.
o The SBA will add to the project objectives based on requests from the State.
• Lead Exploratory Interviews, Discovery Sessions, and Workshops
o Organize exploratory interviews, discovery sessions, and workshops with State representatives to understand
and document current workflows and shortcomings.
o Identify key stakeholders and document their specific views on the current intake process.
o Work with technical team members to capture the technical implications of the shortcomings.
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• Contribute to the Development of a New Intake Process
o Participate in discussions related to the development of the new intake process to ensure the objectives of the
State are being met.
o Provide workflow insight; Reconcile the current workflow with the proposed revised workflow. Identify issues
and benefits from the user’s perspective.
o Contribute to the development of key metrics associated with measuring the prototype’s efficacy.
o Document as appropriate for the purposes of transparency to the State.
o Provide written and verbal communications to clarify technical points as appropriate.
• Engage State at All Levels
o Partner with key stakeholders at all levels within MDCPS to ensure their understanding, participation, and
support of the project.
o Gain support by understanding what is working and what could be improved in the current intake process.
• Ensure Transparency and Communications
o Provide short status reports on a bi-weekly basis and a monthly summary report.
• Coordinate Conference Room Demonstrations
o Organize the conference room demo for key stakeholders.
o Provide the framework for the demonstration to ensure the objectives of the State are satisfied.
o Work with the technical staff to ensure the major functionality of the application is presented and understood by
the key stakeholders.
o Document feedback from the demonstration.
• Roadmap
o Contribute to the development of a roadmap that illustrates how the developed technology could be integrated
into the State’s ecosystem of technologies and processes.
• Final Report
o Draft a final report of the project documenting all significant aspects.
o Provide a review copy of the report to the State. Capture comments from State officials.
o Update the final report based on comments from State officials. Resubmit the final report.
• Lead the Agile Development Process
o Provide scrum leadership
o Create documentation as agreed on with State representatives.
Required Skills/Experience
Provide the minimum required skills and/or experience the contractor must possess to qualify for this position. These
requirements will be transferred to the Score Sheet and candidates without these requirements reflected on their resume will
NOT be presented to the manager for consideration.
• Bachelor’s or Master’s degree in business administration, finance, or a related field.
• Minimum ten (10) years of experience in a business analyst role for either state, local, or corporate clients.
• Proven expertise delivering CCWIS solutions, including but not limited to, intake processes, call center
operations processes, and case actioning.
• Working experience on design, configuration, and delivery of at least (2) COTS CCWIS systems, including
systems by RedMane Technology.
• An understanding of how to advance a strategy and devise tactics to achieve incremental goals.
• Knowledge of developmental projects related to algorithm design, implementation, and testing is a plus.
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