What Makes This Role Unique
We are specifically looking for engineers with:
· Strong datacenter instincts and troubleshooting depth
· High initiative and senior-level ownership
· Comfort working independently in fast-moving environments
· A mindset of automation-first execution
· Enthusiasm for AI-assisted productivity tools to accelerate operational work
Key Responsibilities
· Deploy and validate server racks in ServiceNow datacenters using existing automation workflows
· Respond to Linux server and network infrastructure incidents with urgency and precision
· Execute daily infrastructure operations, including dashboards and reporting
· Improve runbooks, SOPs, troubleshooting documentation, and operational playbooks
· Execute orchestration workflows (e.g., Flow Designer calling Ansible, Python automation)
· Leverage AI tools to improve speed, accuracy, and efficiency in operations work
Required Qualifications
· 3–5+ years of experience in infrastructure operations, datacenter engineering, DevOps, or SRE roles
· Strong Linux administration fundamentals
· Hands-on experience with:
o Networking basics (routing, switching, VLANs, DNS, firewalls, load balancing)
o Automation/scripting (Python, Bash, PowerShell)
o Tools such as Ansible, Terraform, or equivalent
· Experience supporting on-prem hardware environments (rack/stack, lifecycle troubleshooting)
· Proven ability to troubleshoot quickly under pressure
· Clear written and verbal communication skills
Soft Skills (Critical for Success)
· Highly self-directed; able to operate without micromanagement
· Execution speed aligned with senior-level expectations
· Positive, solutions-oriented attitude
· Strong interest in leveraging AI tools to improve operational efficiency
· Dependable team contributor who takes ownership
Nice to Have
· Experience with AWS, Azure, or Google Cloud Platform environments
· Exposure to CI/CD pipelines, build systems, or test automation
· Knowledge of distributed systems or hyperscale datacenter operations
· Familiarity with ServiceNow Flow Designer, CMDB, or incident workflows
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