Program Manager

Job#: 3023322

Job Description:

Job title: Program Manager

Duration: 12 Months

Location: Charlotte NC

Payrate: $60.00 - 64.54/hr

NOTE: Hybrid schedule requirement of a minimum of 3 days per week

Job Description:

Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units' functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally, has full management responsibility over a relatively large team and may manage one or more levels of managers.

Within Global Technology, the Business Support Manager II role varies to support each organization within GCIB/GPS Tech. The Business Support Manager II (BSM II) will enable business operations, execution and planning, including activities and routines to support financial management, workforce and resource management, portfolio oversight, executive leadership routines, communications, employee engagement, workspace governance and organizational health. The role requires a strong business centric mindset with ability to utilize sound judgment and tailor approach to drive optimal outcomes. This role communicates, influences, and negotiates both vertically and horizontally to obtain or leverage necessary resources. The ideal candidate will build a thorough understanding of the business unit's function and consult with senior management in evaluating organizational strategy.

Responsibilities:

BSM ll leads and facilitates the execution of the day-to-day business operations of the technology organization.

Serves as the point person for coordination of business activities including resource forecasting, requisition/hiring management (resource strategy), personnel processes, workspace governance, engagement activities, communication and articulates risks and opportunities to forecast.

Coordinates monthly and quarterly forecasting process and reporting in partnership with Finance, managers, portfolio and program managers and other business support leaders.

Owns and facilitates effective executive operating rhythms, overseeing the logistics, preparation of relevant materials and talking points for SLT meetings, business reviews, off-sites, etc.

Prepare Executives for the full range of engagements with peers, senior leaders and business partners (as needed).

Coordinate between GT Teams to ensure alignment with objectives and manages routines and requests.

Manage and drive production of consistent and appropriate documentation for routines for Technology Executives and business partners.

Partner with Executives on managing their BAU expenses and governing their initiative portfolio, ensuring visibility of project progress against objectives and tracking decisions/approvals to forecast changes.

Drive strategies to effectively manage spend, ensuring the proper blend of resources (FTE, GBS, Contractor & Consulting), manage tenure, and governance of staff ramps.

Develop robust and consistent communication and engagement plans for the executives and teams supported.

Understand the linkage of programs and projects to business strategy and portfolio priorities; ensure roadmaps are translated into robust delivery milestones.

Required Skills:

Agile scrum must be proficient

Proven analytical, business management and organizational skills with a focus on attention to detail and ability to handle sensitive business information.

Ability to think strategically across the organization to identify opportunities to improve overall performance efficiency.

Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently.

Excellent written / verbal communication skills and executive presence.

Advanced/Expert MS Office skills, especially Excel and PowerPoint.

Extremely organized/excellent time management skills with ability to manage and prioritize competing priorities.

Proven ability to develop executive ready communications and presentations that synthesize data and tell the story.

Ability to develop comprehensive plans around key organizational priorities and ensure all accountable parties understand respective roles/responsibilities and are held accountable.

Desired Skills / Qualifications:

5 or more years of experience in business operations and management in a complex organization supporting senior leaders.

Prior experience handling multiple facets of an end-to-end business: financial management, project management, governance, operations and technology management, and executive routine coordination.

Strong analytical skills, with an investigative mindset and ability to use data to enhance efficiency and develop reporting to drive business insights.

Strong partnership and relationship management skills; ability to work and effectively communicate across functions and organizational lines/levels.

Prior experience managing multiple projects and adjusting to changing deadlines.

Strong presentation skills and the ability to present key messages, effective recommendations, and information in a clear, concise, insightful, and influential way.

Self-starter, high energy, and detail oriented; ability to work with minimal supervision.

Analytical Thinking:

Business Acumen

Change Management

Collaboration

Conflict Management

Decision Making

Executive Presence

Financial Management

Influence

Process Effectiveness

Project Management

Resource / Workforce Management

Result Orientation

Risk Management

Stakeholder Management

Strategy Planning and Development

What top 3 skillsets does this person need to have?

Project management, JIRA, Microsoft Office

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.