Service Now Solution Architect/Lead (with exp Financial Services Operations (FSO))

Job title - ServiceNow Solution Architect -Senior Principal Consultant

Duration: 6-12 Months

Role Overview: Lead the technical vision and execution of ServiceNow solutions, with a focus on Financial Services Operations (FSO) Card Dispute Management and Customer Service Management (CSM). Collaborate across teams to design scalable, secure, and high-performing architectures aligned with business goals.

Key Responsibilities:

·       Provide hands-on technical leadership and architectural guidance across Service Now implementations.

·       Design high-level solution architectures and maintain detailed views of system integrations and platform health.

·       Collaborate with Business Analysts and Developers to translate business needs into technical solutions.

·       Ensure adherence to governance policies and licensing boundaries.

·       Conduct configuration reviews, health scans, and sprint-based design/code reviews.

·       Resolve technical escalations and support defect management.

·       Maintain and communicate a technical implementation roadmap.

·       Lead workshops, contribute to best practices, and support training paths for team development.

·       Assist with configuration migration and platform upgrades.

·       Work within ServiceNow NOW learning framework and best practices

Technical Expertise:

·       Deep experience with ServiceNow platform, Either FSO Dispute and CSM Implementations.

·       Strong knowledge of Financial Services Data Model (banking,  disputes, payments etc.).

·       Proficient in ServiceNow scripting (JavaScript, HTML, CSS, XML), APIs (REST/SOAP), and UI development (Service Portal, widgets).

·       Skilled in integrations using Integration Hub, SOAP, REST, Import Sets, and Transform Maps.

·       Familiarity with DevOps practices, Git, Selenium, and Agile/CI/CD environments.

·       Strong analytical, problem-solving, and UI design skills.

·       Hands on experience in Business Rules, Script Includes, UI Actions and all scripted aspects of ServiceNow

Qualifications:

·       10–14+ years of ServiceNow experience, including 2–4 years in solution implementation.

·       Proven track record in designing and implementing FSO Dispute solutions.

·       Experience working with enterprise architecture teams and Agile methodologies.

·       Solid understanding of ITIL and service management frameworks.

·       Certified System Administrator (CSA) plus one Mainline certification (CSM / HRSD/ITSM etc.) plus FSO Dispute management Accreditation