SRE Leader, Global E-Commerce

Responsibilities

Global E-commerce is a content E-commerce business with international short video product as the carrier. It is committed to becoming the first choice for users to discover and purchase good products with affordable prices. Global E-commerce business team hopes to provide users with more tailored and efficient consumption experience, enabling merchants to receive reliable platform services in different scenarios such as live E-commerce, short video content E-commerce, so as to make more affordable and high-quality products sell easily and a better life within reach. Our software engineers for product infrastructure role combine software and systems engineering disciplines to run high-performance, large-scale distributed infrastructure. This means you will be deeply involved in the developmental lifecycle of critical software services, collaborating closely with product engineers to combine software code and systems knowledge to ensure that TikTok e-Commerce's services are reliable, fault-tolerant, efficiently scalable and cost-effective. You will also be leveraging your software engineering expertise to develop software platforms and tools to optimise the operational and engineering efficiencies of complex systems at scale, with particular focus on improving the systems' observability, performance and maintainability. Responsibilities: - Building and managing the Global SRE team, including team recruitment, new talent training, system operation/maintenance/coordination and team culture building. - Improve the cross-team/time zone/regional cooperation mechanism, and provide SRE solutions in line with actual business scenarios based on business orientation. - Responsible for SRE team arrangement and project management, guiding basic SRE work to be more effective, and improving the overall SRE efficiency. - Develop process specifications and plans for compliant access, configuration, disaster recovery and fault handling of critical paths of overseas SRE services. - Responsible for continuously improving the core SRE capabilities of Global E-commerce SRE in efficiency, cost, quality, security, etc. - Develop automation, data visualization and automated monitoring processes to facilitate the optimization of the TikTok e-Commerce platform infrastructure. - Drive the design and engineering of tools, as well as platform solutions, to optimize product engineering and operation efficiencies. - Manage oncall processes to respond to performance and reliability issues, and establish best practices for coordinating escalation to resolve issues and minimize downtime.

Qualifications

Minimum Qualifications: - BS degree in Computer Science, Computer Engineering, Electrical Engineering or relevant majors and good English communication skills. - Familiar with SRE-related processes, understand the development trend of SRE technology in the industry, and have a good ability to build an SRE system, 5 years+ SRE experience, e-Commerce SRE experience is best to have. - Familiar with cloud computing technologies of Amazon Web Services, Google Cloud Platform and other suppliers. - Demonstrable experience in one or more programming languages such as Java, C++, Go, or scripting experience in Shell and Python. - Expertise in operations, deployment, high availability and quality assurance of large-scale distributed systems, with a strong focus on stability and performance. - Possesses a strong sense of responsibility, a proactive team spirit, and a strong ability to comprehensively analyze and solve problems. Preferred Qualifications: - Agile, quick self-learner, highly self-motivated with strong sense of product ownership and creative problem solver. - Operational experience running a 24x7 production infrastructure at scale. - Ability to lead independent research to solve complex technical problems. - Empathetic and results-oriented leader and mentor. - Good collaborator and team player, comfortable working in a fast moving, culturally diverse and globally distributed team environment.

Job Information

[For Pay Transparency]Compensation Description (Annually)

The base salary range for this position in the selected city is $208800 - $438000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at