Atash Enterprises, LLC
Atash Enterprises, LLC

Epic HelpDesk Analyst

Remote • Posted 10 hours ago • Updated 10 hours ago
Contract W2
Contract Independent
12 Months
Remote
$50 - $60/hr
Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

  • Epic
  • EHR

Summary

The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across13 state-operated behavioral healthcare facilities.
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.
Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care

Key Responsibilities

  • Provide support for Epic applications, workflows, access, printing, and integration issues.
  • Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
  • Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
  • Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
  • Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
  • Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
  • Assist with Epic user account provisioning, role changes, template assignments, and security access requests.
  • Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
  • Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
  • Maintain documentation, knowledge base articles, and standard operating procedures.
  • Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
  • Support change management and scheduled downtime communications as needed.
  • Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.
  • Escalate critical issues and downtime events according to established protocols.

Skills Table:

Minimum of 2 years providing Epic technical support in a healthcare or clinical environment.
Required
2
Years
Proficient with ServiceNow or other enterprise ticketing systems.
Required
2
Years
In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts).
Required
2
Years

Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk).
Highly desired
Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM).
Highly desired

Candidate understand this is a second (1st) shift position and the working requirements are 7 AM 3:30 PM EST which includes nights, weekends, and holidays
Your candidate must be able to attend a remote webcam interview. Do you agree to this requirement?

What is your candidate's email address?

How soon can your candidate start if selected for this opportunity?

candidate being able to work until the proposed end date listed 07/06/2027?

No outsourcing any work being done for this assignment to another country. Does your candidate agree?

Please state date and location of Epic experience.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91103975A
  • Position Id: 9036432
  • Posted 10 hours ago
Contact the job poster
Archal Kumar Srivastva

Archal Kumar Srivastva

Recruiter @ Atash Enterprises, LLC
View Profile
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

EHR Helpdesk Analyst 1st Shift - REMOTE

Remote

•

Yesterday

Easy Apply

Contract, Third Party

Depends on Experience

EHR Helpdesk Analyst - Remote

Remote

•

Yesterday

Easy Apply

Contract

Depends on Experience

EHR Helpdesk Analyst 1st Shift

Remote

•

Yesterday

Easy Apply

Contract, Third Party

50

Epic Ambulatory Analyst

Remote

•

2d ago

Easy Apply

Contract

Depends on Experience

Search all similar jobs
Remote jobs at Atash Enterprises, LLC