Director of Process Improvement

Description & Requirements

Maximus is currently seeking a Director of Process Improvement. In this role, you will be responsible for leading, governing, and scaling continuous process improvement (CPI) across federal programs, shared services, and corporate functions. This role drives measurable improvements in efficiency, quality, compliance, and customer outcomes by applying Lean, Six Sigma, and structured problem-solving methods aligned to federal contract requirements and organizational strategy.

This is a remote position.

Essential Duties and Responsibilities:

- Responsible for developing an effective Business Process team who will manage the analysis and implementation of sustainable business solutions.

- Provide recommendations for the use of technologies in the organization's various departments and projects.

- Oversee the development of business analytics to identify and drive opportunities.

- Support proposal activity for new business processes as needed.

- Oversee timely and accurate reporting of operational metrics.

- Provide leadership to multiple Business Process and Analyst teams and functions .

- Oversee the business continuity function in disaster recovery planning,
- Oversee all analyst activities, including the Quality Assurance testing function

Job Specific Essential Duties and Responsibilities:

Strategic Leadership & Governance

- Define and execute the enterprise process improvement strategy aligned to corporate objectives and federal contract priorities.

- Establish governance, prioritization, and intake processes for process improvement initiatives across programs and shared services.

- Serve as the senior authority and primary point of contact for process improvement within the organization.

- Partner with executives and senior leaders to identify high impact improvement opportunities tied to cost, schedule, quality, risk, and customer satisfaction.

- Regularly brief executive leadership and contract stakeholders on improvement progress, outcomes, and risks.

- Build strong partnerships across programs, functions, and customer facing teams.

Technology & Automation Enablement

- Partner with IT and Digital teams to align process improvement with system modernization, automation, and AI initiatives.

- Evaluate opportunities for workflow optimization, automation, and system enhancements as part of improvement efforts.

- Ensure business processes are clearly defined and ready for technology enablement ("process before tools").

Federal Contract & Compliance Support

- Ensure process improvements support compliance with federal regulations, external certifications, and quality management requirements.

- Align improvement initiatives with performance targets, audit outcomes, and risk mitigation objectives.

- Collaborate with Quality, Risk, and Program Management teams to embed sustainable controls and monitoring into improved processes.

Continuous Process Improvement Execution

- Oversee and guide complex, cross functional improvement initiatives using Lean, Six Sigma, PDCA, and related methodologies.

- Establish and monitor performance metrics to verify that improvements deliver measurable, sustained results.

- Standardize tools, templates, and best practices for process improvement across the organization.

People Leadership & Capability Building

- Lead, mentor, and develop a team of process improvement professionals (e.g., Black Belts, Green Belts, analysts).

- Set goals, manage performance, and support career development for team members.

Minimum Requirements

- Bachelor's degree in related field.
- 10-12 years of relevant professional experience.

- Equivalent combination of education and experience considered in lieu of degree.

Job-Specific Minimum Requirements:

- Bachelor's degree. Additional years of relevant experience will be considered in lieu of degree.

- Due to customer requirements, this position requires United States Citizenship.

- 10+ years of experience in process improvement, operational excellence, or business transformation, with significant experience in federal contracting environments.

- Demonstrated leadership of large, cross functional improvement initiatives with measurable results.

- Deep knowledge of Lean, Six Sigma, PDCA, or similar structured improvement methodologies.

- Proven ability to influence senior leaders and drive change across complex organizations.

Key Competencies:

- Strategic thinking and execution.

- Executive communication and influence.

- Data driven decision making.

- Change management and stakeholder engagement.

- Team leadership and talent development.

- Federal compliance and operational rigor.

Preferred Skills and Qualifications:

- Lean Six Sigma Black Belt or equivalent certification.

- Experience integrating process improvement with IT modernization, automation, or AI initiatives.

- Familiarity with Quality Management Systems (e.g., ISO, CMMI, ITIL) in a federal context.

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EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Minimum Salary

$ 145,000.00

Maximum Salary

$ 158,000.00