Progress OpenEdge Production Support

Job Title: Progress OpenEdge Production Support

Location: Memphis, Tennessee

Duration: Full Time/ Contract

Job Description:

Value Technology is seeking a highly skilled and motivated Progress OpenEdge Production Support specialist to join our team. As a key member of our support organization, you will be responsible for ensuring the smooth operation of our OpenEdge-based applications and providing timely and effective solutions to production issues. This role requires a deep understanding of OpenEdge architecture, strong troubleshooting skills, and the ability to work collaboratively with cross-functional teams.

Job Responsibilities:

• Provide technical support for Progress OpenEdge applications in a production environment.
• Monitor system performance and identify potential issues proactively.
• Troubleshoot and resolve production incidents, including analyzing logs, debugging code, and implementing fixes.
• Collaborate with development, database, and infrastructure teams to resolve complex issues.
• Develop and maintain documentation for support processes and troubleshooting procedures.
• Participate in on-call rotation to provide 24x7 support as needed.
• Implement and maintain monitoring tools to ensure system availability and performance.
• Perform root cause analysis for production incidents and implement preventative measures.
• Manage and prioritize support requests and incidents according to severity and impact.
• Stay up-to-date with the latest OpenEdge technologies and best practices.
• Work with vendors to resolve issues related to OpenEdge software and infrastructure.
• Automate routine tasks and processes to improve efficiency and reduce manual effort.
• Participate in the planning and execution of system upgrades and maintenance activities.
• Contribute to the development of knowledge base articles and training materials for support staff.

Requirements:

• Bachelor's degree in Computer Science or a related field.
• Proven experience in supporting Progress OpenEdge applications in a production environment.
• Strong knowledge of OpenEdge architecture, including AppServers, databases, and networking.
• Proficiency in Progress 4GL programming language.
• Experience with OpenEdge database administration, including performance tuning, backups, and recovery.
• Excellent troubleshooting and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Experience with monitoring tools such as OpenEdge Management or similar.
• Familiarity with ITIL framework and incident management processes.
• Knowledge of Linux/Unix operating systems.
• Experience with scripting languages such as shell scripting or Python.
• Ability to work under pressure and meet deadlines.
• Experience with version control systems such as Git.
• Knowledge of cloud technologies such as AWS or Azure is a plus.