IBM WebSphere Commerce Engineer

IBM WebSphere Commerce Engineer (SRE Environment)

Location: Springfield, MO
Duration: 12+ Months
Experience Required: 6–8+ Years
Work Mode: Onsite / As per Client Requirement

Position Overview

We are seeking an experienced L2 Application Support Engineer to provide operational support for a mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform.

This role requires strong troubleshooting expertise, proactive monitoring, and incident management skills to ensure high availability, stability, and performance of enterprise e-commerce systems.

Core Competencies

• Digital: Site Reliability Engineering (SRE)

• IBM WebSphere

• Web Commerce Application Support (Must Have)

Key Responsibilities

Incident Response & Troubleshooting

• Respond to production incidents within defined SLAs.

• Perform root cause analysis for application performance and functional issues.

• Troubleshoot:

  • Order processing failures

  • Payment gateway issues

  • Checkout and cart/session management problems

  • Product catalog & inventory synchronization issues

  • Cache invalidation and performance bottlenecks

• Analyze application logs and identify recurring issue patterns.

• Coordinate with vendors and internal teams during escalations.

Monitoring & Performance Management

• Monitor WebSphere Commerce application health using tools such as:

  • AppDynamics

  • Dynatrace

  • Nagios (or similar APM tools)

• Track KPIs including response times, throughput, and error rates.

• Handle performance alerts during peak traffic.

• Monitor scheduled jobs and batch processes.

• Perform proactive system health checks.

Application Operations & Support

• Execute restart and recovery procedures for WCS components.

• Perform cache invalidation and product refresh operations.

• Monitor and troubleshoot feed file processing and data integrations.

• Manage WCS scheduler and batch job processes.

• Support multi-tier architecture environments.

Required Qualifications

Technical Skills

• 6–8+ years of overall IT experience.

• 3–5 years in application support or technical support roles.

• Minimum 2 years of hands-on experience with:

  • WebSphere Commerce Suite (WCS) 8.x (Mandatory)

• Experience with databases:

  • DB2

  • Oracle

  • SQL Server

  • Strong SQL fundamentals

• Basic Linux/Unix command-line knowledge.

• Knowledge of web technologies:

  • HTTP/HTTPS

  • Load balancers

  • Web servers

• Experience with monitoring tools (AppDynamics, Dynatrace, etc.).

Application Support Experience

• Troubleshooting enterprise e-commerce applications.

• Experience with:

  • Scheduled job monitoring

  • Batch process management

  • Feed file processing

  • Data integration workflows

• Understanding of multi-tier application architecture.

Operational Skills

• Experience in 24x7 shift-based support environments.

• Strong knowledge of ITIL processes:

  • Incident Management

  • Problem Management

  • Change Management

• Experience handling escalations and coordinating vendor support.

Key Competencies

• Strong analytical and troubleshooting skills.

• Ability to work under pressure in high-availability environments.

• Excellent communication skills.

• Proactive mindset aligned with Site Reliability Engineering (SRE) practices.