Company Description Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world.
Progress starts with you.
Job Description The Senior Manager, Program Management leads strategic, client-facing programs by serving as the primary point of contact for enterprise clients and driving delivery excellence across complex initiatives.
This role bridges clients and internal teams, providing end-to-end program oversight, executive-ready reporting, ticket and issue management, and proactive risk mitigation. The Program Manager ensures projects are delivered on time and in scope, supports Quarterly Business Reviews (QBRs), and fosters strong stakeholder alignment, operational rigor, and a collaborative, solution-driven delivery culture.
Key Responsibilities:
Project & Engagement Management:
- Serve as the single point of contact for strategic clients, acting as a bridge between the client and internal delivery teams.
- Provide regular project and program status reports highlighting progress, risks, challenges, milestones, and timelines to internal and external stakeholders.
- Facilitate weekly internal and external meetings, including agenda preparation, action tracking, and follow-up communications.
- Manage shared documentation and workflows using Microsoft Teams, MS Planner, and related collaboration tools.
- Create, maintain, and track a Risk, Assumptions, Issues, and Dependencies (RAID) log.
- Support risk identification and mitigation planning, ensuring alignment with timelines, scope, and deliverables.
- Proactively collate anticipated challenges and escalate issues with recommended solutions.
- Ensure programs and projects are delivered on time and within scope.
- Drive adherence to project management best practices and organizational standards.
- Support process improvement initiatives, including AI-enabled solutions, to enhance efficiency and delivery quality.
- Support and contribute to Quarterly Business Reviews (QBRs) with accurate insights and executive-ready materials.
- Drive consistent adherence to project management best practices and organizational standards.
- Support continuous improvement initiatives, including the adoption of AI and automation, to improve efficiency and delivery quality.
Stakeholder & Client Leadership:
- Build and maintain strong client relationships through proactive communication and expectation management.
- Ensure high levels of customer satisfaction through transparency, responsiveness, and solution-oriented delivery.
- Translate client needs into actionable program and project tasks for internal teams.
- Facilitate alignment across cross-functional teams and stakeholders.
- Serve as a trusted advisor to clients and internal leadership.
Project & Client Risk Management:
- Support risk identification and mitigation planning, including communicating mitigation strategies.
- Monitor delivery progress, timelines, and dependencies to ensure successful execution.
- Proactively escalate risks and issues with clear recommendations and solutions.
- Ensure team members have the tools, information, and support required to succeed.
- Foster a collaborative, transparent, and solution-driven team culture.
- Promote accountability, clarity, and continuous improvement across delivery teams.
Communication & Reporting:
- Prepare clear, concise, and audience-appropriate status reports for technical, business, and executive stakeholders.
- Provide regular internal and external updates on program status, risks, milestones, and timelines.
- Enable effective decision-making through data-driven insights and summaries.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications Basic Qualifications:
- 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
Preferred Qualifications:
- 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
- Bachelor's degree in Business, Engineering, Computer Science, Operations, or a related field
7-12+ years of professional experience, with:
- 5+ years managing complex, cross-functional programs
- Ownership of multiple interdependent projects with significant scope and budget
- Proven experience delivering programs that impact:
- Revenue
- Operational efficiency
- Product or platform launches
- Regulatory or compliance outcomes
Program & Project Management Expertise:
- Demonstrated mastery of:
- Program planning and roadmap development
- Risk, dependency, and issue management
- Budgeting and financial forecasting
- Executive-level reporting and dashboards
- Experience with methodologies such as: Agile / Scrum, Waterfall / Hybrid delivery models
Leadership & Stakeholder Management:
- Ability to lead without direct authority
- Experience partnering with:
- Senior leadership (VPs, Directors, C-suite)
- Engineering, Product, Legal, Finance, Operations
- Strong conflict resolution and negotiation skills
- Track record of aligning diverse stakeholders around shared outcomes
Additional Information Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for this position is 142,500 to 241,500 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. 
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