Position Summary...About the Team
The Global Governance Strategy & Operations team is a people led, tech powered organization that drives operational excellence, risk informed decision making, and scalable governance solutions across Global Governance. As we modernize how teams work and responsibly adopt emerging technologies, we are adding a Director of Technology Operations to lead both AI enabled transformation and core operational execution.
About the Role
The Director of Technology Operations is responsible for leading the planning, execution, and operational governance of technology enabled programs across Global Governance. This role sits at the intersection of AI enablement, program management, and operations leadership, ensuring initiatives are well governed, effectively delivered, and aligned to enterprise standards and business objectives.
In addition to leading AI programs, this role provides broader project and operations management leadership, supporting execution discipline, process improvement, performance measurement, and cross functional coordination across the organization.
What you'll do...Technology & AI Program Leadership - Lead the deployment, onboarding, and scaling of AI tools and technology-enabled solutions across Global Governance.
- Develop and execute enablement plans, including training, change management, communications, and adoption measurement.
- Partner with cross-functional teams to ensure solutions align with responsible AI, data, security, and compliance requirements.
- Define success metrics, establish KPIs, and report program performance and risks to leadership.
Operations & Program Management - Provide operational leadership by translating strategic priorities into executable plans, timelines, and deliverables.
- Oversee change management for GG tech and business initiatives; handle implementation campaigns.
- Oversee intake, prioritization, and roadmap planning for technology and operations initiatives.
- Monitor program execution, budgets, dependencies, and outcomes to ensure delivery against commitments.
- Evaluate operational processes and workflows, identifying opportunities for efficiency, standardization, and continuous improvement.
Cross-Functional Leadership & Stakeholder Engagement - Serve as a trusted advisor to Strategy & Operations leadership, supporting planning, forecasting, and execution decisions.
- Convene and align stakeholders across Global Governance to drive coordinated execution of initiatives.
- Represent Global Governance needs in partnership with Global Tech and other enterprise teams.
Team & Capability Development - Lead and develop team members by setting clear expectations, providing coaching, and fostering a culture of accountability and continuous learning.
- Promote disciplined program management practices, documentation standards, and performance measurement across initiatives.
What you'll bring... - Experience leading complex, cross-functional programs and delivering technology-enabled transformation.
- Strong communication and stakeholder-engagement skills.
- Ability to influence and partner with senior executives
- 3+ years of people-leadership experience.
- Bachelor's degree in business, information systems, engineering, technology, or related field and 6+ years of experience in program management, technology operations, or enterprise-scale transformation; or 8+ years equivalent experience.
Preferred Qualifications... - Experience implementing or operationalizing AI programs in a large-scale or highly regulated environment.
- Familiarity with enterprise governance processes, responsible AI practices, and change-management frameworks.
- Background working in Strategy, Governance, Risk, or Compliance functions.
- Master's degree in a relevant field (e.g., MIS, Computer Science, Business, Engineering).
- Experience designing or implementing accessible digital experiences or AI workflows aligned with corporate standards.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $110,000.00 - $220,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 6 years' experience inproject management, program management, program operations, or related area.Option 2: 8 years' experience in project management, program management, program operations, or related area.
3 years' supervisory experience.
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...702 Sw 8th St, Bentonville, AR 72716-0001, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
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