Help Desk Analyst at CO
Contract W2
Contract Independent
Contract Corp To Corp
On-site
Fitment
Dice Job Match Score™
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Job Details
Skills
- Help Desk Analyst
Summary
Position: Help Desk Analyst
Location: Denver, Colorado (80203)
Client: State of Colorado
Duration: 12+ Months
Job Description:
Seeking a Help Desk Analyst to provide Tier I and II technical support for the myColorado mobile application and portal. The role involves troubleshooting issues, assisting users, and ensuring effective communication during service outages. The ideal candidate will have strong customer service skills and a positive attitude while working in a fast-paced environment.
Key Responsibilities:
- Provide Tier I and II support for IT services related to myColorado.
- Troubleshoot and resolve login, connectivity, and software issues on iOS and Android.
- Create and manage tickets accurately in the ticketing system.
- Communicate effectively with users regarding ticket status and issue resolution.
- Collaborate with team members to enhance service delivery and customer satisfaction.
To Apply:
Send your resume to with the subject line "Resume Submission."
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91017726
- Position Id: 2026-15122
- Posted 3 hours ago
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