Social Media Community Engagement Manager

RESPONSIBILITIES:
A client with Kforce is seeking a Social Media Community Engagement Manager to join their team in Mountain View, CA.

Overview:
The client is looking for a Social Media Community Engagement Manager to support its Consumer Group Corporate Communications team and the client's brands social media platforms.

We are seeking a dynamic and creative Social Media Community Manager to join our team. This role is perfect for someone who has deep subject matter expertise and proven experience building and nurturing online communities, driving positive word of mouth, and building positive brand sentiment. The ideal candidate thrives in a fast-paced environment and has proven experience with analytics, VOC monitoring and reporting, and deep platform experience on Reddit, TikTok, Instagram, X and Threads.

Responsibilities:
* Actively engage with consumers across key social channels (e.g., Reddit, TikTok, Instagram, X and Threads) on behalf of the client brand to drive positive WOM and build positive brand sentiment Work cross-functionally with agency partners and internal stakeholders from marketing, communications, and customer care
* Work effectively, as needed, with senior leadership to handle crises and high-profile issues deftly, protecting, and furthering company and brand reputation
* Leverage social listening tools like BrandWatch to synthesize key themes, trends and takeaways from social VOC for the client and key competitors to provide updates to senior leadership; Draw out key insights from top-performing content, platform trends, and customer conversation themes; Conceptualize and optimize content accordingly
* Support the brand social channels, including posting, monitoring, and engaging on behalf of the brand
* Provide product support, escalate customer service requests and be the first line of help and defense for the customer
* Provide strategic recommendations on how the client can win on social media against a variety of cohorts and new platforms

REQUIREMENTS:
* Minimum 4 years of experience in a community management or similar role, with a proven track record of analyzing social VOC and developing insightful, actionable reports for senior leaders
* Expert of social media usage, platforms, and community management best practices
* Experience engaging audiences on social platforms including Reddit
* Skilled writer with experience across a diverse portfolio of brands and channels
* Experience using social listening tools (e.g., Brandwatch) to track and monitor trends and themes in social conversations around brands and product categories
* Experience publishing across all major social media platforms for a brand
* Excellent communication skills
* Attention to detail, critical-thinker, and problem-solver Heart for the customer
* Collaborative self-starter
* Weekend availability and work may be required during high peak business seasons

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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