Eagle STAR/PACE– L2/L3 Production Support Analyst /Developer
SKANDA SOLUTIONS LLC
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Job Details
Skills
- Performance Attribution
- Investment Management
- Job Scheduling
- Eagle PACE
- FactSet
- Incident Management
- Data Modeling
- Data Validation
- Documentation
- Data Analysis
- Data Link Layer
- Data Management
- Change Management
- Communication
- Conflict Resolution
- BMC Control-M
- Batch Processing
- Pricing
- Management
- Network Layer
- PL/SQL
- Problem Solving
- CA Workload Automation AE
- JIRA
- Offshoring
- Accounting
- Production Support
- Project Management
- Analytical Skill
- Asset Management
- ServiceNow
- Software Development Methodology
- Workflow
- SLA
- Root Cause Analysis
- Reporting
- EAGLE
Summary
Job Title
Senior Eagle STAR & PACE Production Support Analyst (L2/L3)
Overview / Summary
Seeking an experienced Production Support Analyst to provide L2/L3 support for Eagle STAR (Performance & Reporting) and Eagle PACE (Data Management) applications within an investment management environment. The role involves incident management, root cause analysis, data troubleshooting, release support, stakeholder communication, and Eagle STAR/PACE development activities. The position is focused on approximately 70% production support and 30% Eagle STAR/PACE development.
Key Responsibilities
- Monitor, analyze, and resolve production incidents within SLA.
- Perform root cause analysis (RCA) for recurring and systemic issues.
- Provide functional and technical troubleshooting for Eagle STAR and Eagle PACE.
- Support batch processing, job monitoring, and data validation.
- Handle escalations and coordinate with development and infrastructure teams.
- Support release deployments and post-implementation validation.
- Prepare documentation, runbooks, and knowledge articles.
- Participate in Eagle STAR/PACE development activities.
Required Qualifications
Technical Skills
- Strong hands-on experience with:
- Eagle STAR (Performance, Reporting)
- Eagle PACE (Data workflows, Security Master, Pricing, Transactions, Ratings)
- Oracle SQL / PL-SQL for data analysis and troubleshooting
- Experience with Eagle Data Model.
- Experience with job scheduling tools (Control-M / Autosys preferred).
- Understanding of SDLC, change management, and production release processes.
- Experience using ticketing tools such as ServiceNow or Jira.
Functional / Domain Expertise
- Investment Management / Asset Management domain knowledge.
- Understanding of:
- Security reference data
- Pricing and corporate actions
- Portfolio positions and transactions
- Performance measurement concepts (TWR preferred)
Experience
- 6+ years of overall IT experience.
- 4+ years of hands-on experience supporting Eagle STAR and Eagle PACE.
- Experience working in an L2/L3 production support environment.
Soft Skills
- Strong analytical and problem-solving skills.
- Ability to work under tight reporting deadlines.
- Good communication skills with business users and project management teams.
- Ability to work in an onshore/offshore model.
Nice to Have
- Experience with FactSet or other performance systems.
- Exposure to Eagle Accounting.
- Experience in performance attribution environments.
- Dice Id: 91173480
- Position Id: 9001773
- Posted 11 hours ago
Company Info
About SKANDA SOLUTIONS LLC
In today’s competitive talent market, finding the right candidates for your open positions can be a daunting task. Our team of experienced recruiters is dedicated to finding the right fit for each client and candidate. We take the time to understand your company culture and specific needs, and we use a variety of methods to attract and screen candidates, including online job postings, social media networking, and referrals. We also conduct thorough reference checks to ensure that our candidates are qualified and a good fit for your team.
We are committed to providing our clients with the highest level of service. We are responsive, communicative, and results-oriented. We will work closely with you throughout the hiring process to ensure that you find the perfect candidate for your open position. We invest our efforts into forming relationships with employers and job seekers to ensure the best job placements possible. We share your sense of urgency and we are dedicated to your success.
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