Desktop Technician
Kaizen Soft Solutions, LLC
Dice Job Match Score™
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Job Details
Skills
- Asset Management
- Communication
- Computer Hardware
- DSS
- ITIL
- Inventory
- Issue Tracking
- LAN
- Laptop
- Management
- Microsoft Windows
- Migration
- Network
- Onboarding
- Operating Systems
- Performance Management
- Preventive Maintenance
- Project Management
- SLA
- Technical Support
- Technical Writing
- Virtual Private Network
- Wireless Communication
Summary
Location: Jonestown,PA,17038
Note: Local tech or OPT will work, but the candidate should have a good overall understanding of DSS.
Shift Timings : 3:30 PM to 11:30 PM local time
Start Date : ASAP
Job Overview
Role will be responsible for troubleshooting hardware, software, operating system, network, and application-related issues while ensuring timely resolution of incidents and service requests.
The ideal candidate should have strong troubleshooting skills, good communication abilities, and experience working in an enterprise IT support environment.
Key Responsibilities
- Provide Level 2 / Band 2 technical support to end users.
- Troubleshoot desktop, laptop, printer, peripheral, and hardware issues.
- Diagnose and resolve Windows OS and application-related issues.
- Support installation, configuration, and troubleshooting of software applications.
- Troubleshoot network connectivity, VPN, Wi-Fi, and basic LAN-related issues.
- Manage and resolve incidents and service requests through the IT ticketing system.
- Perform user account, password, and access-related troubleshooting.
- Support device setup, replacement, imaging, and configuration.
- Coordinate with Level 3 teams and other technical teams for complex issues.
- Maintain accurate ticket updates and technical documentation.
- Follow defined ITIL processes, SLA requirements, and escalation procedures.
- Provide onsite support and assist users with technical issues.
- Support hardware inventory and asset management activities.
- Assist with new user onboarding and employee offboarding activities.
- Participate in technology refresh, deployment, migration, and other IT projects.
- Ensure customer issues are handled professionally and within agreed timelines.
Know anyone who might be interested?
Kindly let me know if you have any Suitable Candidates available for this opportunity.
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- Dice Id: 91135200
- Position Id: 9127077
- Posted 19 hours ago
Company Info
Kaizen Soft Solutions is a growing software solutions provider based out of Tampa, Florida, in the United States. We focus on delivering high value to clients through integrated, reliable, responsive, and cost-effective solutions. We have been a trusted partner to several small, medium, and large companies, enabling them to overcome critical business challenges.
We have profound experience and expertise in providing solutions for complex IT implementation projects and integrating emerging technologies in a dynamic environment.
Our cutting-edge solutions make us a seamless extension of our clients. With our dynamic, scalable, resilient, and responsive offerings, we ensure rapid growth and high value for our clients.
