Deskside Support Engineer - Malvern, PA

Job Titles: Deskside Support Engineer

Location: Malvern, PA

Duration: 6+ Months

Job Summary:
Looking for a Deskside Support Engineer with strong L2/L3 Desktop Support experience. The candidate should have excellent troubleshooting skills, experience supporting VIP users, managing desktop environments, ServiceNow ticketing, device validation, printer support, and hands-on hardware/software issue resolution.

Required Skills:

• L2/L3 Desktop Support
• ServiceNow
• Desktop Management / Infrastructure Support
• Windows Operating Systems
• MS Outlook
• MS Office Suite
• Printer Support & Troubleshooting
• Device Validation & Inventory Management
• VIP User Support

Key Responsibilities:

• Provide L2/L3 desktop support for end users.
• Troubleshoot hardware, software, OS, Outlook, and Office-related issues.
• Support VIP users and executive staff.
• Perform device validation and physical inventory checks.
• Troubleshoot printer and peripheral issues.
• Power on/off devices and perform basic hardware diagnostics.
• Reset remote management IDs and passwords.
• Reseat cables and verify hardware connectivity.
• Assist remote teams with troubleshooting and issue resolution.
• Analyze console messages, stop errors, and blue screen issues.
• Report hardware failures and system errors.
• Update and manage incidents through ServiceNow.
• Work collaboratively with internal teams, vendors, and customers.

Must-Have Screening Questions:

1. How do you troubleshoot a Windows machine experiencing frequent Blue Screen (BSOD) errors?
2. What steps would you take if Outlook is not sending or receiving emails?
3. Describe your experience supporting VIP/Executive users.
4. How do you handle printer connectivity and printing issues?
5. What is your experience with ServiceNow ticket management and incident resolution?