Technical Support / Help Desk

A014 - Windows 11 Upgrade Tech

Location 1101 4th St. SW, Suite 350, Washington DC 20024 Hybrid

Duration: 08 Months

Job Description:

A014 - Windows 11 Upgrade Tech

Short-term engagement that's expected to last 7-8 months.

Complete Description:

Job Overview

Technician with a strong background in Windows 11 to assist with the upgrade of operating systems from Windows 10 to Windows 11 across our organization. This role involves assessing current systems, performing upgrades, troubleshooting any issues, and ensuring a smooth transition for all users.

Key Responsibilities

• System Assessment
  • Evaluate existing hardware and software for Windows 11 compatibility.
  • Prepare inventory reports of all devices requiring upgrades.
• Upgrade Process
  • Execute the upgrade process for Windows 10 to Windows 11 on designated systems.
  • Ensure the backup of all critical data and settings before proceeding with the upgrade.
  • Install and configure Windows 11, ensuring all features and functionalities are operational.
• Software Installation
  • Install necessary software applications and post-upgrade tools.
  • Ensure compatibility of third-party applications with Windows 11.
• User Support
  • Provide expert technical support and guidance to users during and after the upgrade process.
  • Create user accounts and manage permissions on Windows 11 as needed.
• Troubleshooting
  • Resolve complex issues related to the upgrade process, including hardware, software, and network problems.
  • Document all troubleshooting steps and solutions for future reference.
• Training & Documentation
  • Assist in training users on the new features and functionalities of Windows 11.
  • Develop and update training materials and user guides tailored to user needs.
• Final Reporting
  • Compile and submit a report on the upgrade process, user feedback, and any issues encountered.
  • Recommend improvements based on observed challenges and user experiences.

Qualifications

• Educational Background
  • Associate s degree in computer science, Information Technology, or related field preferred.
  • CompTIA A+
  • CompTIA Network+

• Experience
  • Minimum of 3 years of experience in a technical support role with a strong focus on Windows 11.
  • Proven hands-on experience with Windows 10 to Windows 11 upgrades and migrations.
• Technical Skills
  • In-depth understanding of Windows 11, including system architecture, features, and functions.
  • Familiarity with troubleshooting hardware and software issues specific to Windows 11.
  • Knowledge of Microsoft Office Suite and related software.
• Soft Skills
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a team.

Work Environment

• This role may require occasional lifting and moving of hardware equipment.
• May involve working in various office locations within the organization.
• Onsite at least three days, but possibly five days

Skills:

Hybrid position that will require regular on-site reporting. Is your candidate willing to report on-site in Washington DC as required by client?