NG9-1-1 Telephony NENA SME
Infosat IT Services LLC
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Job Details
Skills
- Benchmarking
- Business Software
- Business Writing
- Cisco
- Collaboration
- Communication
- Data Centers
- Failover
- IP
- IP PBX
- Intellectual Property
- Management
- Messaging
- Multimedia
- Negotiations
- Network
- Performance Analysis
- QoS
- Routing
- SDP
- SIP
- Scripting
- Service Delivery Platform
- Stakeholder Analysis
- Static Timing Analysis
- Systems Design
- Technical Drafting
- Telecommunications
- Telephony
- Test Scripts
- Testing
- User Stories
- Workflow
Summary
Key Responsibilities
Standards & Compliance
- Ensure NENA and APCO standards are met throughout the NG9-1-1 implementation.
- Incorporate applicable federal, state, and professional organization standards and guidelines into the NG9-1-1 system design.
- Review and assess the adequacy of NYC’s Call Handling requirements.
Requirements & Stakeholder Engagement
- Translate business needs into clearly defined requirements and user stories; lead prioritization and validation with project teams.
- Conduct stakeholder analysis and plan elicitation activities, tasks, and timelines.
- Engage public safety and partner agencies to understand their needs, issues, and concerns.
Technical Design & Validation
- Design and validate call routing workflows per NENA STA-010, STA-012, and STA-019.
- Ensure correct implementation of ECRF/LVF functions for location-based routing and dispatch.
- Maintain mappings between ESRP, BCF, and CHS components for voice, text, and multimedia calls.
- Configure and analyze SIP messaging, SDP negotiation, and trunk performance across SBCs and gateways.
- Partner with network and integration engineers on ESInet QoS, DSCP tagging, and failover routing.
- Validate carrier connectivity for private IP trunk services.
Testing, Troubleshooting & Cutover
- Develop and maintain call-flow diagrams, signaling validation scripts, and interoperability matrices across PSAC I, PSAC II, and vendor sites.
- Work with the Lead Test Engineer on test scripts and call-flow verification plans for production readiness.
- Support call path redundancy testing and performance benchmarking between PSAC I, PSAC II, and NGCS vendor data centers.
- Analyze SIP traces, CDRs, and packet captures to validate system behavior under load and failover.
- Support testing, troubleshooting, and cutover events for critical voice infrastructure.
- Collaborate with MSCI, Motorola, NICE, Cisco, and telecom carriers to resolve interoperability, signaling, and audio quality issues.
Mandatory Qualifications
Candidates without all mandatory qualifications will not be considered.
- 12+ years of experience in a technical and/or business application, product, platform, or methodology.
- Hands-on experience developing call-flow diagrams, signaling validation scripts, and interoperability matrices in multi-site environments.
- Experience working with MSCI, Motorola, NICE, Cisco, and telecom carriers on interoperability, signaling, and audio quality issues.
- Experience supporting testing, troubleshooting, and cutover of mission-critical voice infrastructure.
- Experience designing and validating call routing per NENA STA-010, STA-012, and STA-019.
- Strong SIP/SDP expertise, including trunk performance analysis across SBCs and gateways.
- Working knowledge of NG9-1-1 functional elements (ESRP, BCF, CHS, ECRF, LVF) for voice, text, and multimedia.
- Experience with ESInet QoS, DSCP tagging, and failover routing.
- Experience validating carrier private IP trunk connectivity.
- Experience with redundancy testing and performance benchmarking across data centers.
- Proficiency analyzing SIP traces, CDRs, and packet captures under load and failover conditions.
- Experience developing test scripts and verification plans for production readiness.
Preferred Qualifications
- Excellent communication, business writing, and interpersonal skills.
- Knowledge of public safety / emergency communications environments.
- Design experience in IP voice management, auditing, and monitoring.
- Knowledge of logging and recording technologies for legacy and IP PBX systems.
- Ability to work fluently with internal teams and external partners across services and troubleshooting sessions.
- Dice Id: 91162400
- Position Id: 9140473
- Posted 4 hours ago
Company Info
About Infosat IT Services LLC
At Infosat IT, we value the diversity of talents available in the market and it’s importance in the IT industry. We understand the critical need of a strong and dedicated workforce for an organization. Hence, we strive hard to serve our clients with the best in class services. We are a team of dedicated professionals, with an aim to provide One-stop solution to the evaluation and appointment of an efficient workforce. We believe in integrating our resources to help organizations meet their goals. Our passion to achieve excellence is the key to our thousands of satisfied clients around the world.
Your company can rest upon us, the complete responsibility to manage the entire IT department. Out team will undertake the management of your resources to deliver outcomes par excellence. At Infosat IT, we deliver precise and strong technical support in meeting your company’s ultimate target.
Infosat IT also provides short-term placement services, with utmost consistency and high quality. We strive to achieve complete customer satisfaction with our dedicated service. The services we offer includes, IT recruitment, project consulting and advisory, cloud computing, software testing, RPO, salesforce, and staffing solutions.
The Infosat IT team of experts and professionals have an enhanced and experienced operational efficiency. Assisting in planning your business strategies, Infosat IT ensures a steep increase in the overall productivity of our clients.Analyzing the requirements of our clients, and preparing an ideal strategy as per their requirements, is what we excel at. Our team of professionals has expertise in handling the IT requirements of our clients.
Persistent efforts and quality administration can help bring out the true potential in you and your company. Hiring us will lessen your burden, to produce an ideal professional outcome.