CRM Technical Lead (Siebel)

Job Description - CRM Technical Lead (Siebel | Banking | DevOps)

Role: CRM Technical Lead

Experience: 8-10 Years

Domain: Banking / Financial Service

We are seeking a hands-on CRM Technical Lead with strong expertise in Oracle Siebel to drive the design, development, and modernization of CRM platforms within a retail banking environment. You will lead a cross-functional Agile team, contribute to architectural decisions, and ensure delivery of scalable, secure, and high-performance CRM solutions.

Key Responsibilities

• Own end-to-end technical design, development, and delivery of CRM solutions (customer onboarding, journeys, campaigns, and support workflows)
• Lead and mentor a team of developers; provide hands-on coding, code reviews, and technical guidance
• Design scalable architectures aligned with enterprise standards and banking compliance
• Drive integration with core banking systems, data platforms, and third-party tools
• Implement and manage API-based integrations (REST/GraphQL), messaging (Kafka/MQ), and ETL pipelines
• Ensure system performance, scalability, security, and auditability
• Collaborate with Product Owners, DevOps, Security, and Architecture teams
• Support Agile delivery (Sprint planning, estimation, backlog grooming)
• Identify and resolve performance bottlenecks and production issues
• Promote best practices in coding, testing, CI/CD, and DevOps

Required Skills & Experience

• 8+ years of software engineering experience with 2+ years in a Technical Lead role
• 7+ years of hands-on experience in Oracle Siebel CRM (25.x or higher preferred)
• Strong experience in Siebel architecture, development, and administration (Windows/Unix)
• Solid backend development experience in Java / .NET / Node.js
• Strong SQL / Oracle Database expertise
• Deep understanding of integration patterns (REST APIs, GraphQL, Kafka, MQ, ETL)
• Experience with DevOps tools & practices (CI/CD, Jenkins, GitLab/Bitbucket, Docker, Kubernetes)
• Experience with cloud platforms (AWS / Azure / Google Cloud Platform)
• Hands-on with code quality & testing tools (SonarQube, Cypress, Mocha, etc.)
• Strong experience working in Agile (Scrum/Kanban) environments

Good to Have

• Exposure to modern CRM platforms (Salesforce, Microsoft Dynamics, Pega)
• Experience with customer data platforms (CDP) and personalization tools
• Knowledge of event-driven architecture and real-time customer journeys
• Understanding of data privacy, consent management, and compliance frameworks
• Relevant CRM certifications (Oracle Siebel / Salesforce)