Support Lead

Description
About the role: The Support Lead is responsible for overseeing processes, ensuring all tasks are carried out according to established procedures. They should have a solid understanding of the supported applications and systems. This role also involves mentoring and coaching support agents when needed. You will work with the Manager to ensure there is coverage through the week for all work duties by creating and maintaining schedules. You also will be responsible for hosting and participating in regular occurring meetings.
Responsibilities:
Schedule and Organize Regular Occurring Meetings & Troubleshooting Sessions: Attend, host and prepare material for regular occurring meetings. Schedule, host and prepare, as needed, for trouble shooting sessions with engineering.
Mentor & Coaching: Mentor and coach analysts on any improvements or gaps in their performance.
Schedule, Maintain and Conduct Regular Financial Data Checks: The Process Lead will manage and conduct regular checks and monitoring of financial services data. Escalate abnormalities or data discrepancies to appropriate team or contact. Checks are conducted 7 days a week.
Drive Collaboration with Engineering & Business Stakeholders: Work and connect with various stake holders and other teams to push resolution or get clarification on issues.
Oversee & Conduct ServiceNow Ticketing Intake Handling & Management: Monitor ticket escalation queue and take ownership of submitted tickets. Review, analyze, process and route tickets to correct engineering team when needed. Ensure ticket is properly prioritized and contains the pertinent information. Manage any owned ticket from initial submission to resolution. Ensure ticket is updated within designated timelines and contains all necessary information.
Onboarding: Process onboarding requests and ensuring proper procedures are followed and approvals are provided
Qualifications:
Former experience in a help desk environment
Ability to work and communicate with multiple audiences and teams
Experience with coaching and mentoring
Ability to identify gaps or needed improvements in existing procedures
Proactiveness
Great attention to detail
Strong trouble shooting skills
Excellent time Management skills
Job Type & Location
This is a Contract position based out of Austin, TX.
Pay and Benefits
The pay range for this position is $40.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Austin,TX.
Application Deadline
This position is anticipated to close on Feb 20, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.