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Position: Desktop Support IV (Tier 3 Support)
Job Type: Contract
Work Setup: Mostly Remote (occasional on-site visits required)
Duration: Through June 30, 2027 (with potential for multiple year extensions)
Overview:
We are seeking an experienced Desktop Support IV professional to provide Tier 3 support in a large enterprise environment supporting over 10,000 users. This role involves troubleshooting, maintaining systems, and assisting with technical project implementations.
Key Responsibilities:
- Provide Tier 3 support for workstation hardware and software
- Maintain and support operating systems on user workstations
- Troubleshoot and support peripheral devices (printers, scanners, etc.)
- Manage incidents and service requests in a timely manner
- Assist as a technical resource on assigned IT projects
- Collaborate with a team of technicians and project managers
- Support large-scale deployments and system updates
Required Qualifications:
- 5+ years of experience in Tier 3 desktop support
- 5+ years of experience supporting workstation operating systems
- 5+ years of experience in incident and service request management
- Strong written and verbal communication skills
- Ability to balance support tasks and project work
Preferred Qualifications:
- Experience with software packaging tools (SCCM, Ivanti)
- Patch management and imaging experience
- Familiarity with Group Policy Objects (GPO)
- Experience with Learning Management Systems (LMS)
- Google Workspace experience
Additional Requirements:
- Must currently reside in Wisconsin
- Comfortable working remotely with occasional on-site visits
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please or copy and paste the following link into an open window in your browser: ;/p>
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future
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