Job Description: Lead Copado Support Engineer (CI/CD)
Role Overview
The Lead Copado Support Engineer bridges the gap between Salesforce administration and DevOps engineering. This role is responsible for the health and strategic oversight of the CI/CD pipeline, ensuring that code and metadata move seamlessly from development to production with minimal friction and maximum stability.
As the lead, you will manage the end-to-end release management process, configure the Copado platform, maintain version control (Git) integration, and automate quality gates to ensure high-speed delivery.
Key Responsibilities
- Pipeline Management & Strategy
Design & Configure: Build and maintain Copado deployment pipelines across all stages (Dev QA UAT Prod).
Environment Sync: Lead "back-promotion" strategies to ensure lower environments remain in sync with Production.
Conflict Resolution: Act as the primary point of contact for resolving complex Git merge conflicts during high-stakes promotions.
- CI/CD Automation
Quality Gates: Implement automated Apex testing, static code analysis (PMD/SonarQube), and compliance checks within the pipeline.
Automation: Set up CI Jobs to automate repetitive tasks, including metadata backups and scheduled deployments.
Tool Integration: Orchestrate integrations between Copado and external tools such as Jira, Slack, and Microsoft Teams.
- Governance & Support
Access Control: Manage Copado licenses, permissions, and user access levels across various pipeline stages.
Release Support: Provide expert technical support to developers and QA teams during critical deployment windows.
Documentation: Maintain comprehensive technical documentation for the release process, branching strategies, and rollback procedures.
Technical Skills & Qualifications
Copado Expertise: Deep proficiency in the Copado platform (Admin/Developer certifications highly preferred).
Salesforce Core: Expert understanding of Salesforce metadata, Change Sets, and Salesforce DX (SFDX).
Version Control: Mastery of Git-based workflows (GitHub, GitLab, or Azure DevOps).
Scripting: Ability to write Apex, CLI scripts, or YAML for advanced pipeline customizations and troubleshooting.
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