Help Desk Technician
Connect Tech+Talent
Dice Job Match Score™
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Job Details
Skills
- Help Desk Technician
- Windows 10 and 11 devices
- ticketing systems
Summary
Help Desk Technician Austin, Texas 6 Months
Functional Responsibilities:
Performs Service Desk duties including staffing the Service Desk phone and mailbox as well as create, log and resolve trouble tickets
Provides technical assistance to computer system users on a variety of issues
Responds to telephone calls, email and personal requests for technical support, using the ticketing system to document, track and monitor such requests.
Develops and maintains a solutions database for Service Desk tickets.
Performs administrative tasks for Service Desk/ticket tracking tools.
Delivers routine security and access functions, such as logins and password resets to improve continuity of agency business functions
Minimum Requirements:
Basic to intermediate understanding of Windows 10 and 11 devices.
Problem-solving and analytical skills to diagnose and resolve technical issues effectively.
Basic understanding of ticketing systems and knowledge base tools.
Professional Expectations:
Attends all meetings, meets delivery deadlines and is available during office hours.
Logs in and remains on agency Jabber during work hours.
Attends remote meetings with camera on unless prior arranged for camera off.
Coordinates leave and vacation with lead.
Must dress appropriately for a business/business casual environment.
Communicates respectfully and works harmoniously with all co-workers, customers and vendors.
Provides exceptional customer service.
Is flexible; able to work under pressure and; able to adapt to change; and able to work on multiple problems and tasks.
Takes initiative to prevent and solve problems.
- Dice Id: RTL98771
- Position Id: 8981974
- Posted 5 hours ago
Company Info
About Connect Tech+Talent
ConnectTel, Inc. is a privately held software engineering company established in 1996. Headquartered in Austin, Texas, ConnectTel has earned its reputation as a reliable and high quality solutions provider for technology companies and state agencies. For over 14 years, ConnectTel has been solving business problems through Information Technology from its toughest Enterprise Class clients (DELL, AMD, ERCOT, FREESCALE, WAYNE, TWDB, ERS, & DADS) to the small business owner.
Whether it's by providing quality IT Staffing Services (Direct Placement and Staff Augmentation), IT Consulting, or successfully completing Deliverables Based IT Projects, ConnectTel strives to provide innovative solutions without compromising quality, cost, and time.
Our extensive professional network of local IT specialists can be leveraged to expedite critical staffing, consulting, or project needs. Additionally, our local executives and account team are accessible. They can be mobilized by you on short notice for initial consultation meetings, follow up meetings, as well as triage situations.
ConnectTel's consultants have an in-depth understanding of various technologies and strive to provide the customer with the best solution for their problem. With its focus on details and meticulous planning, ConnectTel has been able to successfully complete critical projects for various government agencies and fortune 500 clients.
In addition, ConnectTel's senior partners leverage over 50 years experience in the rapidly changing information technology field. Their vision, experience, and technical knowledge allow ConnectTel to continue providing its customers with the highest quality IT solutions and staff.
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