SummaryIncumbent will serve as the Manager of the Enterprise Operations Center (AIF-010).
Learn more about this agencyDutiesHelp
As the Enterprise Operations Center (EOC) Manager, you will serve as the operational anchor providing leadership and hands-on oversight for a continuous, 24/7/365 mission-critical IT environment. In this role, you will manage workforce schedules to ensure seamless, round-the-clock shift handovers while preventing burnout and maintaining high team performance. You will be responsible for mentoring and developing a multi-tiered technical team, establishing clear Key Performance Indicators (KPIs), and enforcing strict adherence to Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs).
You will lead the EOC team in critical incident response frameworks and major incident monitoring, acting as the primary driver during outages. This involves orchestrating rapid, cross-functional escalations and leading crisis teams to safeguard system availability and minimize Mean Time to Resolution (MTTR). Following system resolutions, you will direct Root Cause Analysis (RCA) to prevent reoccurrence. A key aspect of this role is translating complex technical anomalies into actionable operational intelligence, allowing you to deliver precise communications that bridge the gap between front-line technical staff and executive leadership.
Additionally, you will leverage enterprise-grade monitoring suites; including Application Performance Monitoring (APM), Cloud and Hybrid Infrastructure Tracking, Log Analysis, and Network Topology Monitoring to oversee IT infrastructure and sustain Business Continuity and Disaster Recovery (BC/DR) efforts. You will evaluate legacy workflows using EOC performance metrics to champion continuous process improvements and enforce standardized, repeatable procedures that mitigate human error. To optimize these operational frameworks, you will apply industry best practices and methodologies.
RequirementsHelp
Conditions of employment- ship is required.
- Selective Service Registration is required for males born after 12/31/1959.
- Must submit an SF50 (See Required Documents).
- Designated or Random Drug Testing required.
QualificationsFor additional information please view the complete OPM qualification standard for IT Specialist, please visit:Information Technology (IT) Management Series 2210 (Alternative A) (opm.gov)
To qualify for this position you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-I / FG/GS-13. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position.
Specialized experience is: Experience overseeing a 24/7/365 Enterprise Operations Center (EOC) and technical teams; utilizing ITIL and SRE frameworks to lead major incident response and Root Cause Analysis (RCA); and leveraging enterprise monitoring tools to minimize system downtime and provide actionable intelligence to executive stakeholders.
Applicants should include examples of specialized experience in their work history.
Qualifications must be met by the closing date of this vacancy announcement.
Some, all, or none of the applicants may be interviewed.
Preview job questionnaire
Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.
Additional informationWe may use this vacancy to fill other similar vacant positions.
Position may be subject to a background investigation.
A one-year probationary period may be required.
The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. ;br>
This position is covered by the Department of Transportation's Drug and Alcohol Testing Program. Any applicant tentatively selected for this position will be subject to pre-employment or pre-appointment drug screening. Persons occupying a "testing designated position (TDP)" will be subject to random drug and/or alcohol testing.
As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA.
In lieu of providing a KSA narrative response in the text box listed below each Leadership & Management Dimension, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.
Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Leadership and Management Dimensions listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical order and referred to the selecting official for consideration.
Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or may result in you not being considered for the job.
This is not a bargaining unit position.
Links to Important Information: Locality Pay, COLA
Expand Hide additional information
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
BenefitsHelp
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Never miss an opportunity! Create an alert based on the job you applied for.