Information Systems Architect

Job: Information System Architect

Location: Remote

Major responsibilities of this position include the following:
Design, deploy, and administer AWS environments following best practices
Support AWS account structure, IAM roles, policies, and least-privilege access
Develop and maintain solutions using AWS services including (but not limited to):
Amazon EC2, Auto Scaling, and Elastic Load Balancing
Amazon VPC, subnets, routing, and security controls
Amazon S3, EBS, EFS, and data lifecycle policies
AWS Lambda, API Gateway, and serverless architectures
Amazon CloudWatch, CloudTrail, and AWS Config
Develop and support Amazon Connect contact center environments, including: Contact
flows, queues, routing profiles, and prompts
Integrations with AWS Lambda, APIs, and external systems
Call recording, analytics, and troubleshooting
Design and integrate AI-enabled solutions using Amazon Bedrock where applicable
Implement Infrastructure as Code (IaC) using CloudFormation, Terraform, or
equivalent tools
Monitor system performance, availability, and cost optimization opportunities
Troubleshoot and resolve infrastructure and application issues
Support CI/CD pipelines and automation workflows
Collaborate with security teams to implement encryption, logging, monitoring, and
compliance controls
Maintain documentation, runbooks, and architectural diagrams
Provide knowledge transfer and mentoring to team members
Participate in scheduled maintenance, upgrades, and after-hours support as required

REQUIRED SKILLS
In order of importance:
6+ years of overall IT experience supporting enterprise systems
3+ years of hands-on AWS experience in development and/or administration
3+ years of experience with AWS core services (EC2, VPC, IAM, S3, and
Lambda)
3+ years of experience with Amazon Connect and/or contact center technologies