Consolidated AI Platform Operations Engineer - L2
Location: Fremont, CA(Hybrid Onsite/Locals Only) Duration Long Term.
Position profile: Provides consolidated L2 operations support for Neo4j, Palantir Foundry, and agents running on Foundry, covering platform availability, performance, deployments, permissions, and production stability.
Key responsibilities:
Monitor platform health, capacity, performance, scheduled jobs, pipelines, agents, and deployment status.
Troubleshoot failures across data connections, builds, compute, permissions, and platform configuration.
Distinguish platform, data, integration, and application-code issues and route them correctly.
Support incident response, change control, post-incident reviews, and problem management.
Build operational dashboards, alerts, automated health checks, and clear runbooks.
Required skills and experience: Hands-on experience operating production data, cloud, graph, or AI platforms.
Working knowledge of Neo4j and Palantir Foundry operations, including jobs, pipelines, compute, connectivity, permissions, and deployment support.
Strong troubleshooting skills with Python and SQL for diagnostics and automation.
Experience with monitoring, alerting, incident management, SLAs/SLOs, and on-call support.
Ability to work across engineering, infrastructure, security, and vendors.
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