CCM Lead (OpenText Extream)

Job title: CCM Lead (OpenText Extream)

Location: Columbus, Georgia(Hybrid)

Duration: Long term

Job Description:

• Bachelor's degree or Master’s Degree in Computer science, or a related field, with minimum 10+ Years of relevant experience.
• You should Lead the design, development, and implementation of customer communication and correspondence solutions using OpenText Exstream.
• You should Serve as the primary onsite technical point of contact for business stakeholders, product owners, architects, and project teams.
• Analyze business requirements and translate them into scalable technical solutions and document composition designs.
• Provide technical leadership and guidance to offshore development and support teams.
• Review solution designs, code, templates, scripts, and deployment packages to ensure adherence to best practices and standards.
• Drive technical discussions, architecture reviews, effort estimations, and solution planning activities.
• Support the complete Software Development Life Cycle (SDLC), including requirements analysis, design, development, testing, deployment, and production support.
• Collaborate with Business Analysts and SMEs to understand correspondence requirements and regulatory changes.
• Lead impact assessments for enhancement requests, production issues, and technology upgrades.
• Ensure successful implementation of change requests through established change management processes.
• Provide technical oversight for document template development, business rules implementation, and data mapping activities.
• Conduct root cause analysis and drive resolution of complex production issues and defects.
• Mentor and coach developers on OpenText Exstream design standards, performance optimization, and development best practices.
• Coordinate release activities and provide deployment support across development, testing, and production environments.
• Strong analytical and problem-solving skills, with a proven track record of identifying and resolving complex billing issues.
• Excellent communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.