Data Center Regional Operations Director

• Posted 6 hours ago • Updated 6 hours ago

Full Time

Fitment

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Job Details

Skills

Data Centers
Implementation Management
Staff Management
Scheduling
Interviewing
Recruiting
Training And Development
Service Delivery
Sales
Environmental Management
Adobe AIR
Distribution
SLA
Capacity Management
Status Reports
Identity Management
Asset Management
KPI
Reporting
Regulatory Compliance
Business Continuity Planning
SAS 70
Training
Sarbanes-Oxley
System On A Chip
Auditing
Problem Solving
Issue Resolution
Forecasting
Capital Expenditures
Budget
Project Budget
Roadmaps
Communication
Organizational Skills
Customer Service
Customer Experience
Thought Leadership
Work Ethic
Continuous Improvement
Management
Supervision
HR Management
Computer Science
Business Administration

Summary

To oversee the daily facility operations of all data centers within the region, by managing both internal and external resources, to provide an exceptional customer experience each day for every customer. The Regional Operations Director oversees teams throughout the region to ensure proper practices and procedures. The Director will also provide Implementation Management support for certain key accounts to ensure successful service delivery.

Essential Functions:

Management of the Facilities
- Employee Management including recognition, reviews, career development, corrective actions and scheduling
- Interviewing and hiring new employees
- Employee training and training updates
- Maintain Operations Policies, Procedures and Guidelines.
Support
- Work with the Manager of Implementations to assure smooth implementations for the customer
- Review all terms and conditions of customer contracts and orders
- Serve as Implementation Manager for certain key accounts to ensure successful service delivery. Follow CyrusOne processes on tracking and reviewing project costs, submitting PO requests, coordinating with vendors, reporting on project health, etc.
Customer Environmental Services Management
- Create and deliver scopes of work for environmental consulting
- Work with Sales to deliver Environmental services proposals
- Work with the Operations to assure peer to peer connectivity and monitoring is in place for delivered services
- Support of Phase 6
- Work with the Vice President of Data Center Operations to assure that environmental issues are handled and communicated correctly to customers
- Set up and maintain environmental monitoring solutions for all managed facilities within the NOCC
Environmental Management
- Manage day to day operations of Air (Production & Distribution), Power, Fire, and Access
- Proactively develop and implement maintenance activities
- Report on all SLA required activities
Capacity Management
- Maintain status and future status reporting on all capacity thresholds within the facility
Access Management
- Work with the Security Manager to assure all access points are monitored and controlled
- Manage all security issues to resolution and conduct post mortems for future assurance
- Create access levels for new clients, assign access levels to vendors, monitor equipment leaving facility and generally oversee all aspects of Security Facility Operations Assurance
- Manage all sub-contractor agreements for maintaining the building
Asset Management
- Management of our asset tracking processes, and systems
- Reporting on Assets for customers and internal
Daily reporting and communication
- Data Policing for all Reporting of Operational KPIs
- Administering Daily Shift Reporting
- Generate periodic reports
Regulatory compliance Management
- Updates for our Business Continuity Planning
- Perform SAS 70 Re-occurring audits
- Updates and Training for our Facility Operations Handbook
- Perform SOX Audits
- Perform SOC 2 Audits
Problem Resolution
- Customer Issue Resolution Owner
- Verification and analysis of alerts
- Post mortems on all customer complaints.
Customer Communication
- Emergency Action Communication - Creation for Validation.
- Signoff Point for Customer Transition from Engagements to Operations
- Customer Concerns discussions
Budgeting and Forecasting
- Responsible for generating and adhering to annual OpEx budget
- Responsible for generating and adhering to annual CapEx budget
- Create, submit, and present capital project budget requests to the Capital Committee
Manage strategic initiatives on behalf of the company
- Set forth the vision and roadmap for achievement
- Develop and organize the team to fulfill the roadmap
- Monitor and manage activities associated with fulfilling the vision
Performs other duties as assigned

Minimum Requirements:

Excellent verbal and written communication skills
Ability to work well with all levels of people within the organization
Ability to direct and manage work groups
Excellent organizational skills
Ability to work well under pressure and manage multiple concurrent priorities
Excellent time management skills
Demonstrates strong customer service skills and takes ownership of the customer experience
Ability to develop and document procedures and train personnel on the procedures
Can proactively identify potential customer issues; communicate them to appropriate parties and resolve.
Takes ownership for business performance
Provides constructive thought leadership on ways to improve service.
Pursues creative ways to reduce expenses when possible.
Operates with a strong work ethic and a desire to do things the right way.
Proactively offers constructive and creative ways to improve our business.
Leads by example in helping to build and sustain a healthy, supportive and results driven culture.
Exercises good judgment in communicating and resolving issues with fellow co-workers.
As a CyrusOne representative, treats all vendors, contractors, employees with respect and professionalism.
Encourages constructive feedback on performance so lessons can be learned as part of a continuous improvement culture.
Displays personal commitment to always learn and improve.

Experience/Skills:

7+ years' experience in managing critical facilities, preferably in a data center environment
10+ years supervisory or personnel management experience

Education:

Bachelor's Degree in Computer Science, Business Administration or related field (equivalent work experience may be substituted for degree)

Certifications:

None

Work environment:

Fast paced environment
Travel required

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: sharpdec
Position Id: 52172
Posted 6 hours ago

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Data Center Regional Operations Director

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Job Details

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