Desktop Support Specialist

Description
Provide office with a dedicated technology consultation and expertise that will ensure maximum value of client technology investment is achieved. Key to this role is building trusting relationships with client end-users that empower them to achieve their operational goals. Leveraging sound judgement and decision making, this self-starter must be able to prioritize engagements with network office leadership and client stakeholder groups. Responsible for ensuring optimal technology configuration and driving technical product adoption by becoming a trusted advisor to client Field Leaders and end-users and fostering success through championing the clients' goals.
Leverage sound judgement and decision making to advance the technology transformation priorities of client corporate office and local network office.
Uses knowledge of computers, mobile device, hardware, software configurations, operating systems, and LAN to resolve technical issues and provide implementation support
Provides technical support in a fast paced, high-pressure environment while multi-tasking (e.g. rebuilding a computer and working on a networking issue) and or reprioritizing efforts as needed
Communicates with senior management on potentially volatile situations. Takes responsibility and ownership of the issue
Learns and applies customer and engineering best practices to support software/hardware solution to drive high availability to meet/exceed customer expectations
Escalates and works with various corporate headquarters technical support specialists, software/hardware companies in issue resolution
Frequently travels to local offices within region to provide technical solutions to business issues
Continues to increase level of proficiency and expertise in the complex computer hardware and software technologies through continuous education, advanced training, and study
Leverages subject matter expertise to instruct local office technology clients on optimal technology utilization both in-person and virtually
Advocate for technology needs of end users, proactive monitoring of technology related business issues, and support cross-team engagement for resolutions of issues
Develop relationships with Development, Infrastructure, Product, and other Application Support stakeholders to deliver and improve effectiveness and efficiency
Contributes to process/service improvement ideas to enhance the client experience, partnering with more experienced team members for guidance where needed
Vendor management of 3rd party technology solutions provider and implementations
Project management of local technology implementations and upgrades, to include the communication and feedback to local and corporate leadership
Additional Skills & Qualifications
Bachelor's degree in Computer Science, MIS or OR a significant equivalent experience
Minimum of 2 years of relevant technology support experience
Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tools
Demonstrates strong customer service skills and excellent oral and written communication ability. Includes exemplifying a professional image that supports the vision of future service and the ability to provide multi-channel support in a rapidly changing technology environment.
Demonstrated analytical and problem-solving abilities including sound judgment/decision-making skills
High degree of initiative and motivation including willingness to seize opportunities to identify, help drive and implement process/service improvement and innovation
Strong attention to detail including proficiency in clear and understandable ticket documentation
Ability to diffuse/resolve escalations, resolve complex issues
Job Type & Location
This is a Contract to Hire position based out of Pittsburgh, PA.
Pay and Benefits
The pay range for this position is $31.00 - $33.65/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Pittsburgh,PA.
Application Deadline
This position is anticipated to close on Apr 25, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.