IT Infrastructure Senior Site Support Analyst

Org Marketing Statement

Parker Hannifin, a Fortune 250 company, is solving the world's greatest engineering challenges and driving the future of electronics technology. Parker Chomerics is part of a world leader in the development and manufacture of high-quality products that enable engineering breakthroughs for a cleaner and more sustainable world, including thermal interface materials, EMI shielding solutions, electrical grounding products, and conductive and non-conductive injection molded plastics.

Building on 100 years in business, we strive to balance evolving our business while strengthening the communities we operate in and prioritizing our employees' well-being. We are committed to maintaining an inclusive, caring, and friendly work environment, and we support career advancement through continued education, skill development, and regional and global advancement opportunities. If you're looking for a fast-paced, collaborative environment where you can be at the cutting edge of engineering solutions, we can't wait to meet you.

Position Summary

As a Digital & IT Senior Analyst you are expected to be an advanced professional in business analytics and business processes, responsible for maintaining and supporting the end users and workstation environment at the Parker Chomerics facilities. The role provides installation, maintenance, and general support of hardware and software and supports end users with advanced questions or problems by identifying, researching, and resolving technical problems. The Senior IT analyst will help support a variety of IT processes and manufacturing applications, that are critical to day-to-day business operations.

Responsibilities

Project Management experience is required
This role requires an experienced senior analyst who can partner effectively with all levels of the organization, including the ability to drive results and proactively identify and resolve problems.
Managing incidents and requests in coordination with global IT service desk, utilizing ITIL foundational principles.
This role is responsible for direct interaction with internal customers, including, but not limited to, investigating comprehensive business requirements and use cases and recommending appropriate solutions.
This role requires you to drive results and proactively identify and resolve problems.
Create and communicate decisions impacting the wider business, effectively managing customer expectations.
Provide monthly management reporting on the status of all projects.
Lead large infrastructure improvement projects, such as hardware/software installation or upgrades, migration to cloud services, OT and IoT network segmentation, or installation of new technology.
Stays abreast of new Digital and IT technological innovation/processes and researches the usage at Parker.
Network disaster recovery planning, documentation, training, and periodic testing per corporate requirements.
Prepare budgets for various IT capital and expense initiatives.
Manage endpoint lifecycle of on-site assets.
Develop detailed task lists, timelines, and resource budgets to complete projects. Align resources to tasks to accomplish projects.
Manage maintenance contracts and providers of outsourced services, deploy equipment, and recommend, plan, and oversee periodic equipment refresh.
Develops training materials to support process changes and new technology introductions.
Evaluate unplanned requests and determine appropriate priority and action.
Coordinates with company leadership to determine new technologies and enhancements for the company's systems.
Follow established safety and environmental policies, procedures, and methods applicable to the work area.
Provide after-hour technical support as needed.
Overnight travel to remote locations to assist in the implementation of technical solutions as needed.
Perform other duties as necessary.

Qualifications

Required: Bachelor's degree or higher in Information Systems, Computer Science, or technology-related field of study

Experience:
Project management skills, standards, methods, and techniques, required
ServiceNow experience preferred.
Must be self-motivated and a self-starter.
Minimum 4 years of IT System and IT project management experience required
Demonstrated leadership
Strong business analysis experience and skillset
Demonstrated ability to develop and prepare use cases, functional specifications, and technical requirements
Experience with Agile methodologies, Azure DevOps
Strong consultative, advisory, negotiation, and facilitation skills
Excellent written and verbal communications
Strong MS Office skills (Word, Excel, PowerPoint)
Strong MS Visio skills
Manufacturing environment, preferred
Certifications:
ITIL Foundation, strongly preferred
Microsoft Certified Professional, preferred
Microsoft Certified Solutions Expert, preferred
CompTIA A+, preferred
Skills:
Strong customer service orientation
Proficiency in English language, including speaking, reading, and writing
Ability to apply innovative thinking toward problem resolution
Ability to handle sensitive information in a confidential manner
Strong written and verbal communication
Detail-oriented with excellent organizational and time management
Ability to work in a fast-paced environment and manage multiple priorities
Willingness to learn and take initiative
Self-starter with the ability to work independently, collaboratively, and in a team environment
Physical Demands:
Ability to work for extended periods of time while sitting or standing.
Ability to use hands and fingers for extended periods of time.
Ability to perform repetitive motions for extended periods of time.
Ability to lift and move equipment up to 30 pounds.

Conditions of Employment

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

Pay, Benefits, Work Schedule

Competitive Compensation

• Pay Range: \$100300 to \$166900 annually
• Participation in Annual Incentive Program

Benefit & Retirement Plans

Parker offers competitive benefit programs, including:

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and Company-Paid Holidays.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission

Drug Tests

Drug-Free Workplace
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.