Director, Software Development & Engineering Senior (PL) - Contact Center Technology

Westlake, TX, US • Posted 1 day ago • Updated 11 hours ago
Full Time
On-site
USD $200,000.00 - 250,000.00 per year
Fitment

Dice Job Match Score™

📊 Calculating match score...

Job Details

Skills

  • Profit And Loss
  • Creative Problem Solving
  • Finance
  • Software Development
  • Accountability
  • Middleware
  • Roadmaps
  • Enterprise Architecture
  • Regulatory Compliance
  • Scalability
  • Recruiting
  • Coaching
  • Performance Management
  • Succession Planning
  • Software Engineering
  • People Management
  • Leadership
  • Management
  • Quality Assurance
  • Automated Testing
  • UI
  • API
  • Regression Analysis
  • Software Development Methodology
  • Agile
  • Continuous Integration
  • Continuous Delivery
  • DevOps
  • Stakeholder Engagement
  • Communication
  • Articulate
  • Customer Facing
  • High Availability
  • IT Transformation

Summary

Your Opportunity

Your Opportunity:

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.

The Director of Software Development & Engineering is a senior technology people leader in our Contact Center Technology team. This role will have enterprise-level accountability for our proprietary middleware platform and for building and scaling a centralized Quality Engineering (QE) organization with strong test automation capabilities.

This role sets engineering and quality strategy, leads multiple teams, and ensures delivery of reliable, secure, and compliant platforms in a complex enterprise environment.

Key Responsibilities:
  • Own end-to-end engineering strategy, delivery, and operational health for the platform.
  • Lead and develop multiple software engineering and quality engineering teams across locations.
  • Establish and execute multi-year engineering and platform roadmaps aligned to enterprise architecture and modernization priorities.
  • Build and mature a centralized Quality Engineering organization, including enterprise-scale test automation.
  • Embed quality-by-design practices across the SDLC, CI/CD pipelines, and agile delivery.
  • Ensure platforms meet enterprise standards for availability, performance, security, regulatory compliance, and resiliency.
  • Actively manage technical debt to improve stability, scalability, and speed to market.
  • Partner with senior technology and business leaders to communicate delivery health, quality risk, and tradeoffs.
  • Provide strong people leadership through hiring, coaching, performance management, and succession planning.

What you have

Required Qualifications
  • 12+ years of software engineering experience, including senior-level leadership roles.
  • 10+ years of direct people leadership managing managers and senior engineers.
  • Proven experience leading multiple engineering teams delivering complex, business-critical platforms.
  • Demonstrated success establishing or transforming centralized Quality Engineering or QA organizations.
  • Experience driving test automation strategies at scale (UI, API, integration, regression, performance).
  • Strong knowledge of modern SDLC, agile methodologies, CI/CD, DevOps, and platform engineering practices.
  • Experience operating in large, matrixed enterprise environments with senior stakeholder engagement.
  • Strong executive communication skills with the ability to articulate risk, tradeoffs, and delivery outcomes.

Preferred Qualifications
  • Experience supporting highly integrated, customer-facing or contact center platforms.
  • Background in regulated, risk-sensitive, or high-availability environments.
  • Experience leading large-scale platform modernization or technology transformation initiatives.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90989465
  • Position Id: 6066020d678c9e238ca910656ff27e07
  • Posted 1 day ago
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Southlake, Texas

Today

Full-time

USD 200,000.00 - 220,000.00 per year

Grapevine, Texas

18d ago

Full-time

USD 165,000.00 - 185,000.00 per year

Dallas, Texas

Today

Easy Apply

Full-time

$60 - $80

Hybrid in Coppell, Texas

Today

Full-time

Search all similar jobs