Support Technician / Mobile Device Technician

Hybrid in Hoboken, NJ, US • Posted 2 days ago • Updated 2 days ago
Contract W2
12 Months
No Travel Required
Hybrid
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Mobile
  • Apple
  • Android
  • MDM
  • ITIL
  • Support

Summary

Hello,

 

Hope you are doing well!!

 

Job Title: Mobile Device Tech

Location: Hoboken, NJ

 

 

3-5 years of proven experience supporting Apple and Android products
Excellent comm skills - if they can''''t clearly communicate - don''''t submit
1-2 exp delivering technical support
Exp working with handheld devices and POS systems - a plus but not mandated
Manage mobile device systems and applications using Mobile Device Management (MDM) solutions

  • Knowledge of what a Handheld Validation Device (HVD/MVD).

Required:

  • 3-5 years of proven experience supporting Apple and Android products.
  • Strong communication skills, both written and verbal.
  • Experience in ticket documentation and management.
  • ITIL certification or familiarity with ITIL best practices is advantageous.
  • Proficiency with Microsoft tools (Windows App, Outlook, Teams, Word, Excel, and Access).
  • Knowledge of multi-factor authentication tools and methods.
  • Experience working with handheld devices and POS systems.
  • Knowledge of what a Handheld Validation Device (HVD/MVD).

Responsibilities:

  • Provide support for Apple and Android products, ensuring smooth operation and troubleshooting as needed.
  • Manage mobile device systems and applications using Mobile Device Management (MDM) solutions.
  • Light to Moderate Microsoft Access experience (Ability to update lines of service and devices regularly).
  • Deliver excellent customer service, assisting users with various mobile device needs.
  • Activate and suspend lines of service as required.
  • Utilize remote tools effectively to resolve technical issues.
  • Record and document all requests/issues accurately in ticketing systems—attention to detail is essential.
  • RMA experience working with vendors.
  • Adapt to changes in processes and technology as the role evolves. 
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91001743
  • Position Id: 8986197
  • Posted 2 days ago
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