RunOps Technician

Job Location: Huntsville, AL

Job Type: Contract

Job Overview:

Requirement/Must Have:

• Experience with data center hardware installation and support.
• Knowledge of copper and fiber optic cabling infrastructure.
• Ability to perform troubleshooting, testing, and break-fix activities.
• Experience using OTDR, Fluke, EFXO, and related fiber testing tools.
• Strong understanding of SMF and MMF systems.
• Ability to work shifts, weekends, holidays, and on-call schedules.
• Ability to travel up to 25% as required.
• Due to the nature of the job, the candidate should be able to lift 50 to 75 pounds with assistance.
• Ability to work at heights, on ladders, and in confined spaces.
• Strong communication, documentation, and problem-solving skills.

Experience:

• Preferred 3 5 years of fiber optic experience.
• Experience with fiber termination, fusion splicing, and mechanical splicing.
• Experience with data center installation and infrastructure support.
• Experience troubleshooting MMF and SMF systems.
• Experience with OSP and confined space entry preferred.
• Experience using DCIM tools and ticket tracking systems.
• Experience with RMA processing and inventory management.

Responsibilities:

• Support and complete scheduled data center MAC activities.
• Perform hardware installation, labeling, and network/power cable connectivity tasks.
• Complete hardware support work orders including troubleshooting and break-fix activities.
• Manage assets, audits, and daily work logs.
• Provide smart-hands support within SLA response times.
• Maintain a safe and secure data center environment.
• Maintain detailed documentation and records of activities performed.
• Follow site security, badging, and data protection procedures.
• Coordinate receiving, shipping, and RMA processing activities.
• Provide vendor and security escorts as needed.
• Perform routine cleaning and maintenance of data center areas.
• Conduct physical inspections and error log reporting for power, cooling, and environmental health.
• Coordinate equipment installation schedules according to project plans.
• Mount and install racks, patch panels, grounding systems, and fiber optic hardware.
• Perform copper and fiber cable testing, troubleshooting, and installations.
• Install various fiber connectors including LC, SC, ST, FC, MPO/MTP, and others.
• Perform fusion and mechanical splicing for multiple fiber cable types.
• Calculate end-to-end fiber loss budgets per TIA/EIA standards.
• Complete all required paperwork including work orders, timesheets, and material transfers accurately and on time.

Should Have:

• Industry certifications such as Corning or FOA preferred.
• Strong organizational and multitasking skills.
• Ability to work independently and within team environments.
• Proactive mindset with focus on process improvements and customer support.
• Ability to serve as liaison between company and customer representatives.

Skills:

• Fiber Optic Installation and Termination.
• OTDR Testing and Troubleshooting.
• Fusion and Mechanical Splicing.
• Data Center Operations.
• Hardware Installation and Support.
• Copper and Fiber Cabling.
• DCIM Tools.
• Inventory and Asset Management.
• Network Troubleshooting.
• RMA Processing.
• Documentation and Reporting.
• Smart Hands Support.

Qualification and Education:

• High school diploma or GED equivalent required.
• Industry certifications such as Corning or FOA preferred.
• Proficiency with trade and fiber optic installation tools required.