Onboarding and Provisioning Specialist

job summary:

We have an open position for an experienced Technical Support Analyst to support an enterprise environment with the onboarding and extended provisioning for our client. Set in a hybrid situation in Central New Jersey.

Candidates should have excellent communication skills (oral and written). Proficient in using helpdesk software. Proficient with resolving end-user-facing incidents and requests. 5 to 7 years experience as a Helpdesk Analyst.

location: Edison, New Jersey

job type: Solutions

salary: $30 - 35 per hour

work hours: 9am to 5pm

education: Associates



responsibilities:

We are seeking a detail-oriented Provisioning Analyst to support our Provisioning team with user account administration, access management, and lifecycle support across enterprise systems. This role requires strong hands-on experience with Microsoft Active Directory, including provisioning, deprovisioning, modifying, and maintaining user accounts, groups, permissions, and related access.

The ideal candidate has prior experience supporting user onboarding, offboarding, transfers, access changes, and account maintenance in an IT support or provisioning environment. This individual must demonstrate strong customer service, clear communication, accurate documentation, and a consistent commitment to keeping tickets and knowledge articles up to date in ServiceNow.

Required Skills

Strong knowledge of Microsoft Active Directory

Previous experience provisioning and deprovisioning AD user accounts

Experience with IT user management, including onboarding, offboarding, transfers, and access changes

Experience with ServiceNow or a similar ITSM/ticketing platform

Working knowledge of Office 365 / Microsoft 365

Experience administering mailboxes, distribution lists, security groups, and access permissions

Strong written and verbal communication skills

Strong customer service skills with the ability to support end users professionally and patiently

Strong documentation skills, including process documentation, ticket notes, and knowledge base content

Ability to manage multiple requests while maintaining accuracy and meeting SLAs

ServiceNow and Documentation Responsibilities

• Create, update, and manage tickets in ServiceNow throughout the full ticket lifecycle
• Ensure all ServiceNow tickets contain clear, accurate, and timely updates, including work notes, customer updates, status changes, pending items, approvals, and resolution details
• Keep tickets current so stakeholders have accurate visibility into request status, blockers, and next steps
• Follow established ticket categorization, prioritization, assignment, and escalation procedures
• Document completed provisioning and deprovisioning actions thoroughly for audit readiness
• Create, review, and update ServiceNow Knowledge Base articles on a regular basis
• Contribute to improving provisioning procedures, guided scripts, standard operating procedures, and troubleshooting documentation
• Identify gaps in existing documentation and proactively recommend or create updates to the KB
• Ensure knowledge articles are accurate, easy to follow, and aligned with current processes

Job Requirements

• 2 to 4 years of experience in IT support, provisioning, identity and access management, or user administration
• Strong hands-on experience with Active Directory user account administration
• Experience with account provisioning, deprovisioning, password resets, account unlocks, group membership management, and access modifications
• Experience working in a ticket-driven support environment
• Experience using ServiceNow preferred
• Ability to support Microsoft technologies, including Active Directory, Office 365, Exchange, Windows 10/11, and Microsoft Office Suite
• Strong organizational skills with the ability to manage multiple competing tasks
• Strong attention to detail, especially when handling user access and account termination requests
• Strong technical troubleshooting and problem-solving skills
• Ability to follow documented procedures while identifying opportunities for process improvement
• Ability to communicate clearly with technical and non-technical users
• Ability to handle end-user interactions professionally while maintaining accuracy and composure
• 4-year college degree, technical school certification, or equivalent work experience preferred

Preferred Skills

• Experience supporting provisioning functions in financial services, healthcare, education, or other regulated environments
• Working knowledge of access controls, security groups, NTFS permissions, mapped drives, network printers, and shared resources
• Experience with Exchange, Microsoft 365 Admin Center, and distribution list management
• Familiarity with ITIL processes
• Microsoft certification completed or in progress
• Experience with security and endpoint tools such as DUO, Carbon Black, BigFix, Symantec, Bit9, Kaseya, or similar platforms
• Basic network troubleshooting knowledge, including DHCP, DNS, and connectivity concepts
• Experience supporting remote desktop, thin client, or virtual desktop environments is a plus

The successful candidate will be highly organized, customer-focused, and detail-oriented, with a strong understanding of Active Directory and user lifecycle management. This person must be comfortable working in ServiceNow daily, keeping tickets updated with meaningful notes, and maintaining accurate knowledge base documentation. The role requires someone who can balance speed with accuracy, communicate clearly with users and internal teams, and consistently follow provisioning and deprovisioning procedures to protect the organization's systems and data. People skills is a critical skill for this role. Willing to work overtime to meet deadlines and projects

qualifications:

Desired Skills & Experience - Ability to support Microsoft Office Suite: Active Directory, Microsoft Office 2016, Office 365, Win10. Experience using an incident/ticketing system is a plus (e.g. ServiceNow, Ivanti, Remedy)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.