Help Desk Analyst

Description

We are looking for a dedicated Help Desk Analyst to provide efficient technical support for a paper and packaging industry client located in Kalamazoo, Michigan. This is a long-term contract position that requires onsite presence to ensure seamless operations and assist in resolving IT-related challenges. The ideal candidate will play a key role in maintaining hardware and software systems while delivering exceptional service to users.

Responsibilities:
Diagnose and address basic IT issues to minimize downtime and ensure smooth operations.
Prepare and configure PCs and laptops through imaging and setup processes.
Set up and maintain workstations, ensuring proper functionality and accessibility.
Install and connect printers and other hardware devices to the network.
Perform routine troubleshooting for hardware, software, and connectivity issues.
Conduct hardware upgrades and installations to meet evolving user needs.
Provide technical support for software installations and resolve application-related problems.
Assist in maintaining a data center environment, ensuring optimal system performance.
Deliver desktop support by addressing user concerns and resolving technical issues.
Collaborate with team members to enhance IT service delivery and improve system reliability.

Requirements

Proficiency in laptop hardware configuration and maintenance.
Experience with imaging and setting up laptops and PCs.
Strong technical support skills, including troubleshooting hardware and software issues.
Knowledge of hardware and software installation processes.
Familiarity with upgrading systems and maintaining hardware functionality.
Ability to connect and troubleshoot printers and other peripheral devices.
Competence in addressing software installation and application-related concerns.
Previous experience in desktop support within an environment requiring attention to detail.

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Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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