ServiceNow Architect (Top Secret Clearance)

**Must have Top Secret Clearance and be TS/SCI eligible**
**Must be willing to work in Omaha Nebraska area**

SERVICENOW ARCHITECT

• Lead the design, architecture, and implementation of ServiceNow solutions aligned with enterprise standards and business objectives
• Designs, develops, and maintains ServiceNow platform to ensure efficient ITSM processes and enhance the overall user experience.
• Translate complex business requirements into scalable, secure, and maintainable ServiceNow configurations and integrations
• Define and maintain the ServiceNow platform architecture roadmap, guiding long-term platform growth and governance
• Provide expert-level guidance on ServiceNow best practices, including platform performance, security, data model design, and upgrade planning
• Oversee development activities and ensure technical designs are implemented according to architectural standards
• Collaborate closely with stakeholders to gather requirements, validate solution designs, and provide strategic platform recommendations
• Design and optimize integrations between ServiceNow and enterprise systems using REST, SOAP, MID Server, IntegrationHub, or other technologies
• Conduct technical reviews, code reviews, and architectural assessments to ensure high-quality delivery
• Ensure platform compliance with security, audit, and regulatory requirements
• Lead troubleshooting efforts for complex platform issues and provide advanced technical escalation support
• Develop and maintain architectural documentation, including data models, system diagrams, and configuration standards
• Champion platform governance, including CMDB health, update set management, development lifecycle best practices, and instance strategy
• Guide and mentor ServiceNow developers and administrators, promoting continual learning and technical excellence
• Stay current with ServiceNow releases, new capabilities, and industry trends, advising leadership on opportunities to leverage them
• Support solutioning efforts by creating high-level designs, estimates, and architectural recommendations
• Designs, develops, and customizes ServiceNow applications, modules, and integrations to meet business needs.
• Creates and configures workflows, business rules, UI policies, and notifications.
• Collaborates with cross-functional teams to ensure seamless integration with other systems.

ITOM/ITAM/ITSM Specific

• Architect and lead end‐to‐end ITOM implementations, including Discovery, Service Mapping, CMDB, Event Management, and AIOps
• Define CMDB data models, CI class standards, relationship strategies, and governance rules across the enterprise
• Drive maturity programs for CMDB health, reconciliation, data quality, and service dependency mapping
• Architect large‐scale Discovery patterns, MID Server strategies, scanning frameworks, and credential management processes
• Integrate ITOM data with ITSM, SecOps, Observability
• Lead architectural design for automation workflows using Orchestration, IntegrationHub, and cloud-native integrations
• Establish patterns for AIOps event correlation, noise reduction, alert enrichment, and topology‐driven automation
• Advise leadership on operational readiness, service modeling strategies, and ITOM roadmap development