Apply Now

Helpdesk Specialist Journeyman

Washington, DC, US • Posted 9 hours ago • Updated 9 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Commodities
Licensing
IT Service Management
Knowledge Base
Standard Operating Procedure
SOP
SLA
Customer Service
Network
Reporting
Remote Support
Help Desk
Technical Support
Service Desk
Microsoft Office
Microsoft PowerPoint
Microsoft Excel
Microsoft SharePoint
JIRA
Confluence
Microsoft Windows 7
Microsoft Operating Systems
Google Chrome
Firefox
ServiceNow
Organized
Communication
Problem Solving
Conflict Resolution
Critical Thinking
Project Management
Preventive Maintenance
Performance Management
Articulate
Management
Agile
Printers
Supervision
Training
Regulatory Affairs

Commodities
Licensing
IT Service Management
Knowledge Base
Standard Operating Procedure
SOP
SLA
Customer Service
Network
Reporting
Remote Support
Help Desk
Technical Support
Service Desk
Microsoft Office
Microsoft PowerPoint
Microsoft Excel
Microsoft SharePoint
JIRA
Confluence
Microsoft Windows 7
Microsoft Operating Systems
Google Chrome
Firefox
ServiceNow
Organized
Communication
Problem Solving
Conflict Resolution
Critical Thinking
Project Management
Preventive Maintenance
Performance Management
Articulate
Management
Agile
Printers
Supervision
Training
Regulatory Affairs

Summary

Job Description

Helpdesk Specialist Journeyman

Compensation & Benefits:

Helpdesk Specialist Journeyman Responsibilities Include:

Performs Tier I support services such as supporting user profile, password resets, company name and address changes, and general guidance of registering with DDTC; seeking commodity jurisdiction (CJ's), advisory opinions (AO's), and determinations; and applying for export licenses and agreements
Performs Tier I troubleshooting for existing PM/DDTC applications, provides support to internal and external users on application issues and problems, identifies system deficiencies/bugs, and recommends and develops solutions, when possible
Incident point of contact for PM/DDTC application users
Answers specific questions about DDTC regulations and procedures, and seeks guidance from licensing, agreement and registration officers regarding queries that cannot be certainly answered
Elevates complex issues/problems to management staff or appropriate PM/DDTC department officers for resolution, as applicable
Serves as the collection point for public comment on Federal Register notices
Maintains detailed logs of issues and resolutions in PM/DDTC's ITSM application, and uses them to improve the ITSM knowledge base
Follows established PM/DDTC's standard operating procedures (SOP's) and SLA's, and assists in the development of required document deliverables for existing applications
Assists users with navigating around PM/DDTC applications
Delivers consistently high levels of customer service
Performs and verifies successful PM/DDTC data transfers to and from inter-agencies and other departments
Works with PM/DDTC's Help Desk Manager, Network Specialists, System Engineers, IRM staff, and other department staff to troubleshoot and resolve any data transfer issues
Ensures that PM/DDTC's Help Desk Manager is made aware of potential system problems, security issues, and/or Tier II and II user issues
Adds feedback to PM/DDTC's IT Systems Morning Report
Ability to operate all office equipment including but not limited to: telephones, copy machines, fax machines, printers, and computers
Assists Help Desk Entry Level with desktop support, as needed
Performs other administrative/escort duties as assigned
May be required to travel within CONUS

Helpdesk Specialist Journeyman Experience, Education, Skills, Abilities requested:

Bachelor's Degree and 3+ years IT support and/or systems help/service desk experience
Must be a proficient user of Microsoft Office Suite programs including Word, PowerPoint, Excel, and Access, and have working knowledge of Microsoft SharePoint
Experience with the following tools helpful: Jira, Confluence, Windows 7/10, Chrome, Firefox, and ServiceNow
Must be highly organized and have excellent oral and written communication skills
Ability to handle multiple tasks simultaneously
Experienced and proficient in working in a high-volume environment
Must have strong problem-solving and critical thinking skills
Ability to work positively, courteous, and professional with PM/DDTC application users and the public
Must have the ability to find innovative ways to resolve problems
Must have strong written and verbal skills
Ability to effectively articulate vision and mission to management and service support staff members
Knowledge of Agile Development Methodology
Ability to operate all office equipment including but not limited to: telephones, copy machines, fax machines, printers, and computers
Must be able to work independently with minimal supervision.
Experience training end users on application functionality

#LI-RA1

#AppC

Company Information:

Cherokee Nation System Solutions provides support, services, and solutions to federal and commercial customers. The company takes a personalized approach to solving our clients' toughest challenges, helping you make the most of your skills. Cherokee Nation System Solution is part of Cherokee Federal - a team of tribally owned federal contracting companies. For more information, visit cherokee-federal.com.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80183373
Position Id: 674af40dc287bc44878e44b4bf9d21cb
Posted 9 hours ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Help Desk Specialist

Arlington, Virginia

•

Today

TechFlow Inc. is an employee-owned company delivering mission-critical technology, engineering, and mission support services to federal government customers. We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform that securely collects, analyzes, reports, and exchanges data from Transportation Security Equipment. In this role, you will serve as a front-line resource for end users, providing responsive technical support to ensure the continued availability

Full-time

USD 45,000.00 - 50,000.00 per year

Helpdesk Technician I

National Harbor, Maryland

•

Today

Job Title:Helpdesk Technician I Location: National Harbor, MD Type: Full Time Compensation: $50,000 Annually, subject to experience - plus a performance bonus of up to 15% of annual salary, paid in quarterly increments Are you someone who enjoys helping people solve everyday technical issues and keeping work moving smoothly? Do you take pride in resolving tickets, setting up equipment, and being a reliable first point of contact when technology doesn't work as expected? Tier I Helpdesk is where

Full-time

USD 50,000.00 per year

Help Desk Specialist

Remote or Washington, District of Columbia

•

Today

Overview The Help Desk Specialist will act as the first point of contact for technical assistance, ensuring timely resolution of user issues while maintaining a strong focus on customer service, operational continuity, and adherence to federal IT standards. This position requires a proactive, solutions-oriented professional who can effectively troubleshoot a wide range of hardware, software, and system issues across both PC and Mac environments. Background Ardent Eagle Solutions (AES) is see

Full-time

USD 26.00 - 33.00 per hour

Service Desk Technician (Day Shift)

Arlington, Virginia

•

Today

Overview DecisionPoint is seeking an experienced Service Desk Technician (Day Shift) to join our team supporting the Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) Technology Operations Center (TOC) in Arlington, Virginia. This role is largely responsible for providing operational support services to the CISA organization end users. We are looking to fill a need to have a highly competent and highly motivated individual in this role. This position

Full-time

USD 19.00 - 24.00 per hour

Search all similar jobs

More jobs at Cherokee Federal in Washington, DC