Overview
Remote
$75
Contract - W2
Contract - Independent
Job Details
Senior D365 F&O Support Engineer | 455001
DETAILS
Location: 100% Remote
Position Type: 6M C2H
Hourly / Salary: to $140K+
JOB SUMMARY
Vaco Technology is currently seeking a Senior D365 F&O Support Engineer for a 6M C2H that is 100% remote. The Senior D365 F&O Support Engineer will serve as a Tier-3 escalation resource, owning complex technical investigations and delivering permanent resolutions for high-impact production incidents across large-scale, mission-critical D365 F&O environments. The Senior D365 F&O Support Engineer will join an enterprise managed services practice and will critically focus on providing advanced production support, incident resolution, and proactive stability improvements for global D365 F&O Implementations.
About the Project: Our client (MSP) has just won a flagship, enterprise-wide support contract with a Fortune 200 client that has fully replaced its direct Microsoft support with their services. To deliver immediate white-glove support, they are building a dedicated 6-person Microsoft Engineering Team, including 2 D365 F&O Administrators, 2 Modern Workplace / M365 Generalists, 1 Power Platform Engineer, and 1 Azure Engineer. These are all is a high-visibility roles that demands strong technical depth, exceptional customer-facing communication, composure under pressure, and the ability to multitask across high-volume tickets.
JOB REQUIREMENTS
PREFERRED (not required)
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.
DETAILS
Location: 100% Remote
Position Type: 6M C2H
Hourly / Salary: to $140K+
JOB SUMMARY
Vaco Technology is currently seeking a Senior D365 F&O Support Engineer for a 6M C2H that is 100% remote. The Senior D365 F&O Support Engineer will serve as a Tier-3 escalation resource, owning complex technical investigations and delivering permanent resolutions for high-impact production incidents across large-scale, mission-critical D365 F&O environments. The Senior D365 F&O Support Engineer will join an enterprise managed services practice and will critically focus on providing advanced production support, incident resolution, and proactive stability improvements for global D365 F&O Implementations.
- Incident Management (P1 / P2) – Lead diagnosis / resolution of critical production incidents in D365 F&O | Coordinate cross-team response during outages and major disruptions
- Root Cause Analysis – Perform deep-dive investigations into performance degradation / batch failures / integration errors / data inconsistencies / custom extension defects
- Advanced Troubleshooting Tools – X++ Debugging / Trace Parser / SQL Server Profiler / LCS Environment Monitoring / Application Insights / Azure Diagnostics
- Hotfix / Deployment Engineering – Develop / Test / Deploy Hotfixes and Deployable Packages to Production / Sandbox via LCS and Azure DevOps
- Performance Optimization – Query Tuning / Index Management / Batch Framework Optimization / Application-Level Performance Improvements
- Escalation Management – Collaborate Directly with Microsoft Premier Support / CSS on Escalated Cases | Serve as Primary Technical POC
- Cross-Functional Collaboration – Partner with Functional Teams / Infrastructure Engineering / Client IT Stakeholders During Incidents / PIR Reviews
- Post-Incident Reporting – Author detailed post-mortem reports | Develop and implement preventive controls to reduce recurrence
- Monitoring / Runbooks – Build / maintain monitoring, alerting, operational runbooks, and support documents
- Technical Leadership – Provide guidance / mentorship to mid-level engineers | Support process maturation
- On-Call Rotation – Participate in structured on-call rotation with premium compensation
About the Project: Our client (MSP) has just won a flagship, enterprise-wide support contract with a Fortune 200 client that has fully replaced its direct Microsoft support with their services. To deliver immediate white-glove support, they are building a dedicated 6-person Microsoft Engineering Team, including 2 D365 F&O Administrators, 2 Modern Workplace / M365 Generalists, 1 Power Platform Engineer, and 1 Azure Engineer. These are all is a high-visibility roles that demands strong technical depth, exceptional customer-facing communication, composure under pressure, and the ability to multitask across high-volume tickets.
JOB REQUIREMENTS
- Senior D365 F&O Support Engineer – Lead Diagnosis / Resolution of Critical Production Incidents | Coordinate Cross-Team Response for Outages / Major Disruptions
- D365 F&O – D365 F&O Architecture (expert knowledge) / Metadata Models / Batch Framework / Data Entities / Security Configuration
- X++ Engineering (advanced) – Hands-on X++ Development / Extensions Framework / Event Handlers / Chain-of-Command / Customizations / Refactoring
- SQL / Performance – SQL Server Performance T / Query Optimization / Azure SQL Troubleshooting
- Production Support Expertise – Resolving Complex P1 / P2 Incidents in High-Volume D365 F&O Deployments (calm / methodical response under pressure)
- Diagnostics / Monitoring Tools – LCS diagnostics / Trace Parser / PerfTimer / X++ Profiler / Azure Monitoring and Telemetry Tools
- Azure Integration – Logic Apps / Service Bus / Azure Functions / DataFactory
- ALM / DevOps – Solution Build / Deployment using Azure DevOps Pipelines / Branching / Code Reviews / Automated Builds
PREFERRED (not required)
- Certifications – Strong preference for MB-500 / MB-700 / MB-920, etc.
- MS Partner Manager Services Organizations / Enterprise-Level D365 F&O Support Team
- Enterprise Environment – Support for Global / High-Transaction-Volume D365 F&O Implementations | Complex Multi-Legal-Entity Architecture
- Service Management – ITIL Practices / Incident / Problem / Change Management Frameworks (familiarity)
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.