Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking an IT Service Desk Specialist II/ Desktop Support Technician for our client in the Energy domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position, and the client is looking for someone to start immediately.
Duration: 12+ Months Contract with possible extension
Location: Orlando, FL
Salary: $25.00-$28.00/Hourly
Role: IT Service Desk Specialist II/ Desktop Support Technician
Primary Skills: Desk Specialist, Desktop Support Technician, IT Technician
Role Description: The IT Service Desk Specialist II/ Desktop Support Technician must have 2-5 years of experience. As an IT Service Desk Specialist II, you will support activities within service desk, supporting customer needs, documentation creation, configuring user accounts, configuring laptops, desktop support (troubleshooting), conference room equipment and inventory management.
3rd level support for networking, cloud, applications and troubleshooting other IT services, as necessary.
Job Responsibilities:
- Great verbal communication skills with the ability to communicate effectively with technical and non-technical team members at all levels in the organization.
- Accurately record, update and document requests utilizing the service desk software.
- Utilize a collaborative, solutions-oriented approach, with effective communication skills and demonstrated ability to foster teamwork.
- Identifying and interfacing with all key stakeholders in a professional manner.
- Assists with the software and hardware asset lifecycle from acquisition to disposal.
- Install and configure new or reimaged IT equipment and update/order inventory accordingly.
- Assist and orient new hires with initial usage of IT systems as well as training team members on IT processes and/or end-user software.
- Troubleshoot and administer laptops, desktops, applications, printers, copiers, fax machines, telephones, monitors, and other IT equipment as required.
- Support project work as required by leadership, such as performing tasks, updating project schedule with status and reporting issues, etc.
- Ability to create documentation such as, but not limited to: SOPs, How Tos? and Process Training, etc.
- Contribute to building a positive team spirit and ONETEAM culture while embodying the Team Values daily.
- Protect confidential information by not communicating, disclosing to, or using for benefit of third parties.
- Available for after-hours, on-call rotation as scheduled.
- Perform other related duties, as directed by IT Leadership team.
Minimum Qualifications & Skills:
Education Requirement:
- Associates degree (AS) from two-year college or university; in a field related to technology, such as Computer Science, Management of Information Systems, Software Engineering or Cyber Security.
Experience:
- At least four (4) years of relevant experience, or equivalent combination of education/experience.
Any Special Skills/Training/Certifications:
- Novice knowledge of Office 365 (Word, Excel, PowerPoint, SharePoint, Visio, and Project) is required.
- Novice knowledge of infrastructure, networking and cloud (Azure) environments, is preferred.
- Novice knowledge of Tanium, Endpoint Manager, SAP, CRM (Dynamics), Windchill, SharePoint SPO, MS Project or experience with other Project Management software, is preferred.
Education: Any
Experience: Minimum 2-5 years of experience
Relocation: This position will not cover relocation expenses
Travel: No
Local Preferred: Yes
Note: Must be able to work on a W2 basis (No C2C)
Recruiter Name: Sachin Anand
Recruiter Phone:
Benefits:
We have various coverages and additional benefits to choose from:
- Medical, Dental (Including Ortho) & Vision Insurance (Option to Enroll).
- Paid Leaves (Wherever applicable).
- Life & Disability Coverage (Upon eligibility).
- 401K Option, Education Assistance Program and more.
Mastech Digital is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Minimum Education Required: Associate
Years of Experience Required: 3-5 Years
Expected Travel Time: None
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