Assistant Director of Academic Technologies & Media Services

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Overview

The Assistant Director of Academic Technology & Media Services will work closely with the Associate Director of Instructional Technologies to manage and oversee the daily audio-visual (AV) operations at Yale Law School. This position is dedicated to delivering exceptional AV support services to the Law School community. The Assistant Director will lead a team of AV technicians in the planning, coordination, and support of AV services for classes, conferences, and events. The Assistant Director will also support the Law School community by addressing AV-related questions, resolving technical issues, and providing training, assistance and operation of AV equipment. Additionally, they will consult on event planning and equipment setup to ensure optimal AV solutions. The ideal candidate will be committed to providing exceptional AV support services to the Law School community, demonstrating flexibility, dependability, and experience in leading a small team. They must thrive in a fast-paced environment and have a strong commitment to excellent customer service, and maintain a composed and supportive presence. A curiosity for knowledge and a desire to continually learn are also essential for this role. Other duties assigned as needed.

Required Skills and Abilities

1. Demonstrated ability and drive to deliver exceptional customer service, supported by excellent interpersonal skills. Attentive listener who carefully understands the needs of the community and responds proactively in a diplomatic, professional, and timely manner.

2. Assist in leading and managing the AV team, including scheduling, training, and ensuring team members have the knowledge and resources they need to excel in their roles. Provide day-to-day supervision and technical guidance to AV technicians, ensuring the consistent delivery of high-quality AV services and support for classes, events, and other Law School activities.

3. Exceptional oral and written communication skills, with strong organizational abilities and attention to detail. A team player who can effectively communicate with a diverse user community, demonstrating collegiality, diplomacy, and respect. Demonstrated ability to consistently meet deadlines with high accuracy, attention to detail, and follow-through on all duties.

4. Demonstrated problem-solving skills, with experience troubleshooting and identifying issues with Apple and Windows devices, as well as their connectivity to the AV infrastructure. Understanding of cloud storage platforms and proficiency in software such as Microsoft Office 365, especially PowerPoint, are essential.

5. Demonstrated ability to manage multiple tasks simultaneously with competence and organization. Demonstrated ability to thrive in a fast-paced and rapidly changing environment. Foster a collaborative and supportive environment.

Preferred Skills and Abilities

1.Experience with audio/visual equipment, including Q-Sys, PA systems, projectors, LCD displays, Shure wireless microphone systems, and SDVoE,

2.Advanced knowledge and experience supporting Zoom, proficiency with Panopto and Adobe Creative Suite.

3.Experience with the Law School's event management software, 25Live, preferred.

Principal Responsibilities

1. Responsible for the day-to-day operations, incident management, technical support, administration, maintenance, implementation, and configuration for desktop, print, wired/wireless/data/security network, specialty computing devices and related hardware and software.
2. Responsible for responding to and resolving complex technical problems, providing tier 2 and tier 3 support utilizing a variety of tools and techniques.
3. Assess and recommend computer hardware needs.
4. Assist with the development of KB articles and training documents.
5. May oversee and lead a team of level 1 & 2 technicians.

Required Education and Experience

Bachelor's Degree and four years of experience or equivalent education and experience.

Skills and Abilities

Developed analytical and problem-solving skills.

Developed interpersonal, written, communications and organizational skills.

Working knowledge of information technology applications, processes, software, and equipment.

Demonstrated team performance skills, customer service mindset approach, and the ability to act as a trusted advisor.

Job Posting Date
06/09/2026

Job Category
Professional

Bargaining Unit
NON

Compensation Grade
GS-3

Compensation Grade Profile
GS-3h

Salary Range
$90,000.00 - $135,000.00

Time Type
Full time

Duration Type
Staff

Work Model
On-site

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate's qualifications, experience, skills, and education in relation to the position requirements, along with the role's grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.