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Unified Communications Lead

Arlington, VA, US • Posted 9 hours ago • Updated 9 hours ago

Full Time

On-site

SAIC

Fitment

Dice Job Match Score™

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Job Details

Skills

Leadership
System Administration
Preventive Maintenance
Reliability Engineering
Computer Cluster Management
Performance Analysis
Cost Reduction
Communication
Regulatory Compliance
Service Management
ITIL
Unified Communications
Microsoft
VoIP
Videoconferencing
High Availability
Management
Telephony
Collaboration
Reporting
Security Clearance
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2611296

Location: Arlington, VA, US

Date Posted: 2026-04-10

Category: Information Technology

Subcategory: IT Sys Integration

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: ORA_HYBRID

Description

? SAIC is seeking a Unified Communications Lead to lead our 24x7x365 support coverage supporting our federal customer. In this role you oversee all Unified Communications (UC) related services and collaborate with the customer to meet organizational needs.

This role is Hybrid Remote and will require onsite work in Arlington, VA.

Key Responsibilities:

Leadership and Oversight:

Oversee all UC-related services, including telephony and video conferencing.
Ensure high performance and quality delivery of services.
Manage and supervise contractor personnel responsible for UC services.
Provide onsite oversight at the Arlington, VA location.

System Administration and Support

Manage, configure, and fully support Unified Communication (UC) systems and Configuration Items (CIs).
Conduct device resets as needed.
Perform troubleshooting to resolve technical issues.
Carry out preventive maintenance to ensure system reliability.
Oversee telephony system cluster management, including platforms such as Microsoft Teams and Analog.

Collaboration and Reporting:

Collaborate with the customer and third parties to align Unified Communications (UC) environments with evolving requirements.
Provide system performance analysis and recommend cost-reduction strategies.
Regularly report on regulatory changes impacting communication technologies.
Recommend necessary adjustments to ensure compliance with regulatory requirements.

Qualifications

Required Qualifications:

Bachelors and 10 years of experience. Additional experience will be considered in lieu of degree.
10+ years in server/service management
ITIL v4 Foundation certification
Proficiency in supporting UC technologies (e.g., Microsoft Teams, VoIP, video conferencing), with advanced troubleshooting in high-availability environments.
Strong skills in managing telephony carrier coordination, incident reviews, and daily performance reporting
Must be able to obtain and maintain a public trust clearance.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2611296
Posted 9 hours ago

Company Info

About SAIC

SAIC® is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets include secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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