Role Summary The Senior Manager of AI Workforce Strategy & Enablement is a hands-on AI generalist responsible for operationalizing AI across the organization. This role acts as an embedded "AI SWAT team," translating strategy into execution by coaching leaders and teams, deploying AI agents for high-impact use cases, managing a team of consultants, and driving AI-enabled automation across core product and operational areas.
This role ensures AI adoption is coordinated, measurable, and value-driven.
Key Responsibilities 1. AI Workforce Transformation & Enablement - Lead hands-on coaching for leaders and teams on AI tools, workflows, and agent collaboration
- Help define and implement the future AI-enabled organizational model (human + agent teams)
- Drive adoption of "agents as teammates" across priority functions
- Develop playbooks, operating norms, and enablement materials for AI-ready teams
2. Agent Development & Deployment - Design and build lightweight AI agents for high-value workforce and operational use cases
- Partner with product, engineering, design, analytics, and clinical operations to identify agent opportunities
- Rapidly prototype, test, and iterate agents that reduce manual work and increase throughput
- Ensure agents are production-ready, governed, and scalable
3. Core Product & Automation Oversight - Oversee AI automation efforts across 3-4 critical product areas (e.g., eligibility, analytics, clinical operations)
- Coordinate across product, data, and operations teams to ensure automation delivers measurable impact
- Track value metrics (time saved, cost avoided, quality improved)
4. Consultant Team Leadership - Manage a team of AI consultants supporting workforce enablement and automation efforts
- Set priorities, allocate capacity, and ensure consultant work aligns to strategic outcomes
- Act as day-to-day owner of consultant execution, freeing senior leadership bandwidth
5. Strategy, Storytelling & Innovation Support - Contribute to executive decks, AI roadmaps, and workforce transformation narratives
- Support market scans, competitive analysis, and emerging AI capability assessments
- Partner with leadership on new AI product concepts and innovation exploration
Qualifications - Advanced degree in Business, Analytics, Computer Science, Human-Centered Design, Product Management, or a related field
- Senior AI generalist with strong product, strategy, and execution instincts
- 8+ years of product strategy experience
- Experience building and leading product teams
- Comfortable coaching executives and building agents themselves
- Experience operating in ambiguity and high-change environments
- Strong communicator who can translate technical AI concepts into business value
- Bias toward action: builds, tests, iterates, ships
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 135,900 - 226,500 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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