Quality Assurance Analyst

Roles/Responsibilities:

• Perform hands-on manual and automated testing across multiple enterprise applications.
• Develop comprehensive test scenarios, test cases, and automated test scripts based on business and technical requirements.
• Review business requirements, user stories, functional specifications, technical documentation, and design documents to identify testing needs.
• Participate in requirements walkthroughs, sprint planning, backlog refinement, release planning, and design review sessions.
• Estimate testing effort and provide input into overall project planning and release schedules.
• Execute functional, regression, integration, system, API, and end-to-end testing activities.
• Develop, maintain, and execute automated test scripts using approved automation frameworks.
• Validate interfaces and integrations between enterprise applications and external systems.
• Perform backend database validation using SQL queries.
• Execute API and web service testing using industry-standard tools.
• Document test execution results and communicate testing progress to project leadership.
• Identify, document, prioritize, and manage software defects through resolution.
• Participate in defect triage meetings and validate software fixes.
• Ensure complete traceability between business requirements, test cases, and executed tests through the Requirements Traceability Matrix (RTM).
• Collaborate closely with developers, business analysts, architects, project managers, vendors, and State business stakeholders.
• Support production implementations by performing release validation and post-production verification.
• Assist in continuously improving QA standards, automation frameworks, testing processes, and quality best practices.
• Mentor junior testers and share knowledge of testing methodologies and automation best practices when appropriate.

Mandatory Skills:

1. Required Qualifications

1. Five (5) or more years of Quality Assurance experience testing large enterprise applications
2. Strong experience with both manual and automation testing
3. Experience working throughout the Software Development Life Cycle (SDLC)
4. Strong understanding of Quality Assurance methodologies, testing processes, and best practices
5. Excellent analytical, troubleshooting, and problem-solving skills
6. Strong written and verbal communication skills
7. Experience working directly with business stakeholders and technical teams
8. Ability to interpret business requirements and convert them into detailed test scenarios and test cases
9. Experience working within Agile/Scrum development environments
10. Experience using Jira for defect tracking and Agile project management

2. Technical Qualifications: Candidates should possess experience with many of the following technologies:

1. Selenium
2. TestNG
3. Java
4. Salesforce application testing
5. REST API Testing
6. SOAP Web Services
7. Postman
8. SQL for backend data validation
9. Mobile Application Testing
10. Progressive Web Applications (PWA)
11. JSON/XML validation
12. Git (preferred)
13. Continuous Integration/Continuous Deployment (CI/CD) concepts

3. Strong understanding of:

1. API and Web Service Testing
2. Test Automation Frameworks
3. Defect Lifecycle Management
4. Requirements Traceability Matrix (RTM)
5. Test Planning
6. Test Strategy
7. Test Estimation

4. Testing Experience: Candidates should have hands-on experience performing:

1. Manual Testing
2. Automation Testing
3. Functional Testing
4. Regression Testing
5. Smoke Testing
6. Integration Testing
7. System Integration Testing (SIT)
8. End-to-End Testing
9. User Acceptance Testing (UAT)
10. API Testing
11. Backend Data Validation
12. Cross-browser Testing
13. Mobile Testing
14. Salesforce Testing
15. Defect Verification and Retesting

Desirable Skills:

1. Preferred Industry Experience: Preferred Industry Experience

1. Connecticut DSS or other State Government agencies
2. Human Services (HHS)
3. Medicaid
4. Medicare
5. Medicaid Eligibility
6. Eligibility and Benefits Management Systems
7. Integrated Eligibility Systems (IES)
8. SNAP
9. TANF
10. Child Care Programs
11. Healthcare Exchange implementations
12. Money Follows the Person (MFP)
13. Medicaid Waiver Programs
14. Long-Term Services and Supports (LTSS)
15. Public Sector modernization initiatives
16. Policy-driven enterprise applications

Candidates with experience interpreting State and Federal policies, eligibility rules, and healthcare terminology will be highly valued.

2. Preferred Experience: Candidates with experience in one or more of the following will receive strong consideration:

1. Connecticut Department of Social Services (DSS)
2. State Government modernization initiatives
3. Integrated Eligibility Systems
4. Healthcare payer systems
5. Salesforce implementations
6. Human Services applications
7. Enterprise Case Management systems
8. Federal compliance initiatives
9. Healthcare eligibility systems

3. Desired Business Knowledge: Candidates with knowledge or experience in the following areas are highly preferred:

1. Medicaid programs and policies
2. Medicare programs
3. Money Follows the Person (MFP)
4. Eligibility determination processes
5. Healthcare terminology
6. Human Services operations
7. Federal and State compliance requirements
8. Benefits administration systems
9. Policy-driven business rules
10. Regulatory compliance testing

4. Soft Skills

1. Excellent verbal and written communication skills
2. Strong attention to detail
3. Exceptional analytical and critical thinking abilities
4. Ability to work independently and within cross-functional teams
5. Strong organizational and time management skills
6. Ability to manage multiple priorities in a fast-paced environment
7. Commitment to delivering high-quality software
8. Strong collaboration and interpersonal skills
9. Willingness to learn complex business processes and regulations