ServiceNow Virtual Agent & ITSM Integration Specialist

Position Summary Support a ServiceNow modernization initiative focused on AI-enabled service management, Employee Center, Workspace, Virtual Agent, workflow automation, and Microsoft ecosystem integrations. The developer will join an established AI transformation team responsible for expanding ServiceNow GenAI capabilities and building conversational, automated service experiences. Responsibilities Design and develop ServiceNow solutions using ITSM Pro Plus capabilities Configure and enhance Se

Title: Servicenow Virtual Agent Developer ( ServiceNow Virtual Agent Implementation) Duration: 6 Months ( Part time) Remote Business Need The Information Technology Division (ITD) of the State Court Administrator''s Office (State) within the Minnesota Judicial Branch (MJB) is seeking to augment its staff with a part-time ServiceNow Virtual Agent Developer contractor to support the implementation of a virtual chat agent within the ServiceNow Employee Center homepage. This initiative will enhanc

About us: Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II. Join us in driving growth and sei

Employment Eligibility Statement: Due to specific project and client requirements, this position is open to U.S. Citizens and U.S. Lawful Permanent Residents (Green Card holders) . Sponsorship is not available at this time. Danta Technologies evaluates all candidates in compliance with the Immigration and Nationality Act (INA) and EEOC guidelines . All hiring decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, ve