Desktop Administrator
Full Time
Part Time
On-site
Fitment
Dice Job Match Score™
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Job Details
Skills
- Microsoft Windows 7
- Microsoft Operating Systems
- Microsoft Windows
- Operating Systems
- Data Link Layer
- Laptop
- Printers
- Mobile Devices
- Network Administration
- End-user Computing
- Microsoft SCCM
- Mobile Device Management
- Management
- ServiceNow
- BMC Remedy
- JIRA
- Remote Support
- Bomgar
- LogMeIn
- Microsoft
- Computer Hardware
- Endpoint Protection
- Antivirus
- Encryption
- Trend Micro
- SLA
- Regulatory Compliance
- Communication
- SANS
Summary
Role Description:
- 4-5 years of experience in desktop support managing laptops/desktops on Windows 7/10/11 operating systems.
- Experience in installation/upgrade of Windows 11 on laptops and desktops.
- Experience in resolving user issues related to operating systems and laptop/desktop hardware.
- Experience providing L2 support for desktops, laptops, printers, mobile devices, and peripherals.
- Experience diagnosing and troubleshooting user issues, including account setup, network configuration, and software/application issues.
- Experience performing OS installations, upgrades, patching, and driver updates.
- Experience working with EUC tools such as SCCM for endpoint patching and Intune for mobile device management.
- Experience in installation and configuration of hardware and software/applications.
- Experience using problem/ticket management systems such as ServiceNow, BMC Remedy, or Jira.
- Experience with remote support tools such as Bomgar, LogMeIn, and Microsoft Teams to troubleshoot and resolve user issues.
- Coordinate with vendors for hardware repairs and warranty services/issues.
- Familiarity with endpoint security tools, including antivirus, device encryption, and Trend Micro.
- Work closely with other functional teams on escalated issues.
- Ensure SLA compliance for tickets, escalations, and service requests.
- Excellent communication and interpersonal skills.
- Ability to work well both independently and as part of a team.
- Customer-focused attitude with a desire to deliver high-quality support.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91018020
- Position Id: PDT - 12419-13554-1794581948
- Posted 12 hours ago
Company Info
About Purple Drive Technologies LLC
Founded in 2007, Purple Drive started as a tech solutions firm and has grown into a full-service consulting and talent partner. We help businesses navigate complex technology challenges while connecting top professionals with career-defining opportunities.
We believe in transforming businesses through smart IT solutions and empowering technologists to grow their expertise through challenging projects and meaningful partnerships. Built on over 20 years of trusted relationships, we create success stories for both our clients and the talented professionals who drive innovation forward.
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