Contact Center IVR Genesys LEAD BSA with banking
Central Point Partners
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Job Details
Skills
- SQL
- genesys
- banking
- Lead
- IVR
- contact center
Summary
Bank
Columbus OR Akron OH
Needed ASAP
3 month Contract TO HIRE role
Must work on W2
No C2C
LEAD BSA with Contact Center IVR Genesys Experience with banking
Must be able to lead reporting Initiatives
Must know how to build technical requirements and push to product owners
Analysis should identify issues and must recommend solutions to solve
Contact Center experience, IVR experience, Genesys
Will manage data analytics
First project
Must be able to improve efficiency of IVR
Should be able to give an overview of the current IVR after reviewing and recommend how to make it better with savings and make more efficient
MUST HAVE
Contact Center with banking Systems- Genesys
Understand the customer journey with IVR- know IVR and how it works
Make Data more efficient
SQL must have
Presentation skills
Power BI/Tableau
Must be able to put together metrics, solve issues, and deliver information to technical and non technical individuals
- Dice Id: 90913413
- Position Id: 8972180
- Posted 1 day ago
Company Info
Central Point Partners' Mission is to provide exceptional IT Staffing Services, IT Products, and other IT Services that are cost effective assets to our clients. We promote the highest standards of quality, integrity and customer service
What can Central Point Partners offer you as an employer that you can't find anywhere else? A company with an excellent culture, family-like work environment that will enable you to produce your best work, accomplish personal and professional goals, and form strong bonds with colleagues and mentors. We believe that a motivated and inspired workforce is the first step to satisfying the demands of our customers. Before we can help clients and consultants succeed, we must ensure that our employees work in an environment that supports their professional and personal development.
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