D365 F&O / CE Project Manager (4 Days ONSITE Every Week)

Scope of Work

This program includes three primary migration tracks:

• Dynamics GP 2019 D365 Finance & Operations
• Dynamics CRM 2016 D365 Customer Engagement (CE)
• Legacy Operations/Support Stack D365 Field Service (CE)

A 5 6 week Discovery phase will kick off in mid March, during which the client and SI will finalize the implementation roadmap, milestones, and timelines. The target delivery timeline is 9 12 months, with adjustments expected based on Discovery outcomes.

Key Responsibilities

• Lead day to day project management across all D365 workstreams (F&O, CE, Field Service).
• Serve as the intermediary between the Systems Integrator, business leaders, and core IT team.
• Drive alignment on project scope, requirements, dependencies, and milestones.
• Manage the Discovery phase activities, deliverables, and stakeholder coordination.
• Develop and maintain project plans, RAID logs, status reports, and executive updates.
• Ensure risks, issues, and decisions are documented, escalated, and resolved promptly.
• Support and validate SI deliverables including solution design, architecture, configuration, testing, and cutover planning.
• Oversee a multi phase implementation approach, ensuring each phase stays on track.
• Coordinate UAT planning, end user preparation, adoption efforts, and change management activities.
• Maintain strong governance, quality assurance, and compliance with program standards.

Required Qualifications

• 5+ years project management experience with Microsoft Dynamics 365, including F&O and/or CE.
• Proven experience managing ERP and CRM migration or modernization projects.
• Ability to coordinate across business units, technical teams, and external SIs.
• Strong understanding of implementation lifecycles including discovery, design, build, testing, deployment, and hypercare.
• Excellent communication, stakeholder management, and documentation skills.
• Experience driving aggressive timelines and delivering large programs under tight schedules.
• Strong understanding of data migration, integrations, and cross platform dependencies.

Preferred Qualifications

• Experience with multi phase rollouts or staged go live strategies.
• Background in Field Service implementations within D365 CE.
• PMP, Agile, or Scrum certification a plus.