Field Engineer 3/IT Support Technician - W2 Only

Position: Field Engineer 3/IT Support Technician - W2 Only

Duration: 09+ months of contract with possible extension or conversion

Location: Mobile, AL

Shift: Mon – Fri, 8a to 5p

Non-Driving but may have to drive between sites

Job Profile Summary:

• Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements.
• Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service.
• Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Required Skills:

• Experience with ticket management platforms.
• Experience configuring or deploying IOS, Android, or other mobile devices.
• Experience with basic hardware troubleshooting?
• Experience with basic software troubleshooting
• Experience with Hardware repair

Key Responsibilities:

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Key Qualifications:

• High School Diploma or GED required
• May require technical certification or Associate Degree
• Generally, 2-4 years’ experience in area of responsibility.