IT Support Lead - II

Aptask Global Workforce (AGW) is seeking an IT Support Lead - II for an onsite contract position with a Global Biotechnology Company located in Santa Monica, CA. This is an 8+ month contract opportunity.

Summary:
This role is responsible for the delivery of global, site-specific, and compliant IT solutions within the TechOps IT portfolio, providing essential operational support. The specialist will ensure the delivery of IT solutions to QC labs, R&D labs, and manufacturing by performing installation, configuration, support, and administration of computer systems and lab instruments in a regulated GMP environment.

Responsibilities:

• Responsible for the delivery of global, site-specific, and compliant IT solutions within the TechOps IT portfolio and provide operational support
• Ensure delivery of IT solutions to QC labs, R&D labs, and manufacturing
• Perform installation, configuration, support, and administration of computer systems and lab instruments in a regulated GMP environment
• Provide maintenance and support requests to address IT operational issues on assigned technologies, following established processes and procedures
• Collaborate with business groups, vendors, and cross-functional teams to deliver innovative, scalable, and compliant IT solutions
• Document user and functional requirements
• Support IT architecture by working closely with enterprise architects and following established guidelines
• Design and implement site specific, regional, global, enterprise, and other IT solutions
• Author detailed design specifications, architecture and data flow diagrams
• Author and execute test scripts and work with vendors and quality teams on authoring and execution of IQ/OQ/PQ to qualify IT solutions
• Follow SDLC, PMM, Agile and other methodologies for projects and systems delivery
• Work closely with project managers and the PMO on scheduling and monitoring progress of initiatives
• Collaborate with internal & external stakeholders to diagnose and resolve IT issues
• Manage changes in accordance with GxP and IT change control processes, ensuring SLAs and KPIs are consistently met
• Develop a deep understanding of the business processes and all applicable procedures
• Foster strong relationships with clients and stakeholders

Requirements:

• Master's degree in Computer Science or Information Systems and 8+ years of industry experience OR Bachelor's degree in Computer Science or Information Systems and 10+ years of industry experience OR Associate's degree in Computer Science or Information Systems and 12+ years of industry experience
• 5-7 years of experience related to IT systems management, IT operational support or other information technology solutions roles, ideally in an international setting
• Experience with quality labs and manufacturing instruments, IT solutions, operating systems, security concepts, infrastructure, and systems configurations and customization
• Previous experience working in a GxP environment supporting biotech/pharma technology solutions
• Strong knowledge of commissioning, qualification, and validation processes
• Experience with system integration and the ability to engage with stakeholders at all levels in an international environment
• Demonstrated ability to work under indirect supervision and managing multiple competing priorities concurrently
• Strong planning and execution skills, with a systematic approach to problem solving
• Excellent oral and written communication skills
• Strong analytical and problem-solving skills
• High attention to detail in both technical and administrative tasks

Desired skills:

• BS degree in Information Technology, Computer Science, or relevant field
• Proven work experience (3+ years) in IT supporting business operations
• Experience in a strongly regulated GxP environment, preferably pharmaceuticals
• Good understanding and knowledge of computer systems, mobile devices, networks, and other technology products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software
• Ability to troubleshoot complex software issues and provide step-by-step technical help, both written and verbal

Pay range: up to $83.94 per Hour

Only candidates available and ready to work directly as Aptask Global Workforce (AGW) employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, apply today!

Aptask Global Workforce (AGW)
ApTask Global Workforce (AGW) is a certified Minority and Veteran workforce solutions company. AGW delivers operational, clinical, lab and professional talent with a strong focus on healthcare and life sciences. The company supports clients with reliable staffing, program expertise and a commitment to quality, speed and consistent delivery.

Benefits of working with ApTask Global Workforce include:

• Medical
• Dental
• Vision
• Sick Pay (for applicable states/municipalities)

Our team stays close to the process and is here to guide you every step of the way. To learn more, please visit our website

ApTask Global Workforce is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.